Sun Vista Realty - Dawn, Genevieve, and Antonella
- english, spanish, italian, semi-spanish
Place was beautiful, well equipped with all I needed. We loved being there!
Lovely vacation - beautiful beach- wonderful sunsets
My family stayed for 2 weeks in July. Lovely beach and spectacular views & sunsets. It is a good size balcony. The condo is spacious and having 3 bedrooms let everyone have their own space. Beds were comfortable, kitchen well equipped. Efficient, quiet air conditioning. The condo is well equipped for the beach - with beach towels, chairs, umbrellas, floats etc The coffee shop across the road makes good coffee and fresh muffins. The kids enjoyed walking to the mini golf. The Salt Rock grill restaurant is across the road - which is a great restaurant. Other restaurants require a car. There are good restaurants that deliver - Mikes Pub & grill was one. The owner was very responsive with any questions we had - dropped off an air mattress for our 7th guest. The clothes dryer stopped working but they had a repair man on site to fix very quickly & even gave us a gift for our trouble. The only negative is the carpark - there is an allocated undercover space, which is great, but the driveway in/out is very narrow - tricky to navigate with a large vehicle.
All in all a lovely vacation spot !
Nosey Neighbors-Report to owners-incorrect information.
My family stayed for 2 weeks. 3rd day in call from rental office after neighbors called the owners to report smoking on the balcony. The rules of the condo where outlined and where followed. We treat any place we stay as our own home, this incident made the visit uncomfortable and we where on edge the entire time that the music or TV where to loud. Some upgrades where done, but things remained partially complete. We left this condo as clean or actually cleaner than we found it. When we checked out I told the rental agency my concerns and also spoke with Pat the owner. Neither seemed to care about my concerns or problems with the neighbors. We followed all the rules and took excellent care of the condo, even left some kitchen equipment behind that I would have loved to have back, but wasn't worth calling the rental agency or owner since they didn't really seem to care about the concerns and issues we had during our stay. Very sad that things turned out that way. We have been vacationing in this area for more than 20 years.
We work hard to provide a wonderful vacation experience for our guests and wished we’d had the opportunity to do the same for this guest as well. To create those opportunities, our guests are encouraged to call us directly with any problem or issue they encounter.
The neighbors next door did have incorrect information – they'd just bought their unit; we brought the mistake to their attention and they felt terrible about what they’d done. Had we been called right when the problem occurred, rather than at check-out, things could have turned out differently. We apologized profusely and it was a surprise when this review appeared nine months later.
We wish they had told us about the kitchen equipment - things left behind can happen on any trip. We’ve found and promptly returned forgotten items without charge for several guests, but they’d made us aware of the situation. As for the “partially complete” upgrades, we’re at a loss: the condo is as shown in the photos and all renovations were completed in one project before this rental. No one, this guest being the exception, since the renovation project, has made a comment beyond compliments.
Regardless, a disappointing experience is something we go to lengths to prevent and we regret it happened.
Within 8 miles