Large Condo Suite w/Ocean Views - Balcony - King Size Bed - In Central Location
Rob / Val - OceanDriveVR4
- english, (714) 717-0053
Canceled bookings will not receive a refund
Nothing we were promised. 1. We were to receive fresh towels, garbage emptied, and beds made
Daily. First day finally got fresh towels after complaining. 2nd day after complaining again got fresh towels and one bed made. 3rd day after complying twice, got fresh towels and one garbage emptied . Hotel staff very nice. Suppose to be on sight manager David who only answered us once. Dishwasher and safe non functional.
Hello Patsy, thank you for your feedback. We do our room service in the afternoon and not on demand because we have other properties and our staff is on a schedule. You also opted for one mid stay room service so your review is not fair in that regard. Hope this helps. Thank you for staying in our direct ocean view unit. Kind Regards
LOOKS COULD BE DECIEVING
WHEN WE GOT TO OUR RENTAL, WE NOTICED IT WASNT CLEAN, GLASS TABLES WERE FILTHY. DISHWASHER WAS BROKEN. SHOWER CURTAIN DIRTY. MOLE IN THE CEILING IN THE BATHROOM. WE TRIED TO GET IN TOUCH WITH THE PROPERTY MANAGER, ON OUR FINAL NIGHT NO TOILET PAPER WAS LEFT BY CLEANING SERVICE WE TRIED CONTACTING HER.BUT SHE NEVER ANSWERED THE PHONE. I WOULD NEVER RENT THERE EVER AGAIN!!!!
I love it
It was a great location
I travel to South Beach every year. This was the best condo by far. The location was awesome. I traveled during Gay Pride 2019. Seems as if I had the best seat in the house....from the balcony, you can see all the drag shows at Palace, I watched the Pride parade from my balcony and living room. Oh yeah, your living space has ceiling to floor windows. Plus, you are directly on Ocean drive and across from the ocean. Everything about this condo was awesome. I will reserve this condo again for future stays.
The property is in a prime location but is is not in the best shape.
Just to start off....Please, NEVER leave the balcony door unlocked!!! Every night we were there we had to tell random strangers to get off our balcony. They would climb from their balcony a couple of rooms behind just to sit on ours! I said that to say, the location is awesome, but it's kind of scary to have random men a woman sitting outside smoking and drinking.
The only other issue was that the shower curtain was molded and disgusting. Not the best upkeep!
Now, about the customer service... I cried a few times.😥�
DAY 1... We were told that we could check in at 2:30, when we arrived we were told that the guest that was already in the room decided to stay later so we weren't allowed to check in until well after 4:00. Mind you, our original check in time was 3:30. After we finally check in, we wait another 20 minutes for someone to bring our bags and show us to our room. When the guy finally came I give him my ticket, he takes the couple's ticket that had just finished checking in (not a racial issue but it was a white couple). I politely said "Sir, we have been waiting 20 minutes." He says, "Okay." He then walks out, brings each of the people with my party our bags (5 people with 2 bags a piece). Instead of showing us to our room he leaves us there and goes to personally pick up the white couples bags and place their 2 small pieces of luggage on a luggage cart and rolled their bags to their room while we are told to follow them to their rooms first and then he would show us where we were staying. So, all 5 of us are lugging and dragging bags down Ocean Drive behind him and the white couple with their 2 little bags being ROLLED on a luggage cart.
Day 2...We sent a text so that we could get toilet tissue before anyone actually needed it because we were low. After an hour passed, I texted back because I needed tissue to use the restroom. I get a response saying I understand, but housekeeping came today and there were 3 rolls. (That is untrue, we have never received tissue, and the only reason we even got towels was because we kept asking). He then boldly responds and says, If you have an emergency go to the 5th floor bathroom." UNBELIEVABLE!!! We are in a completely different building than the 5th floor he is referring to. Needless to say, we didn't receive tissue until close to midnight. Customer service was awful, we had to beg for bare necessities and treated like we didn't belong. It damaged our experience.
Exelente ubicacion, pero el departamento en mal estado general
La ubicación exelente, frente a la Ocean drive, pero el ascensor no funcionaba, la cocina vieja y destruida, imposible utilizarla, el baño con artefactos rotos e incomodo, la cama desvensijada, el living y sus sofa no tenian la ropa de cama adecuada.- No es para familias, es para jovenes que quieren estar en la movida de South Beach.- La conserje devolvió un envio importantisimo habiendo estado avisada de que llegaría a nuestro nombre, por supuesto lo perdimos.-
Centrally located on Ocean Drive. No car necessary. Walking distance to all the attractions. Directly across from Lumnus Park and the beach