Owner's Response: Response from owner: The renters’ son came to my house in February of this year to give his parents an iphone tour of my cottage. I was also asked many questions from his mother before they booked. The River Cottage is a beautiful home on the banks of the Sheepscot River with an Internet that is expensive due to the currently limited options available. I provide 1 gigabyte per week, Verizon charges by the gigabyte for overages. Renters are informed of this in writing before they arrive. This information is also on my VRBO website. When I greet my guests I reiterate the Internet situation. In this case I was told, “no worries, we will pay whatever the bill is.” I offered to let her know when each gigabyte was used—I was told that the bill would be paid. Adult children also stayed at the cottage (not listed on the contract) and the Internet documentation showed heavy usage at all hours of the day and night. The renters were provided detailed and multiple documentation from Verizon. *The good news is that a better Internet option will be in Somerville soon! Regarding the professional custom-made kitchen amenities, all pots have lids and there is a full spectrum of cooking equipment that renters have appreciated. The fire pit has multiple metal layers and is located directly on the river with comfortable chairs. The river levels below the beaver dam have been affected by drought conditions. My summer renters rallied and enjoyed the challenge of getting around the lower water near the beaver dam. After my renters left the cottage, I scanned the interior. One of the couch’s arm was broken off and all of my nice dish towels had disappeared. I asked the renter to make good on the couch—she told me “it was old and like that when we arrived.“ The contemporary couch is a few years old. If anyone reads my 5 star VRBO or Airbnb reviews, it is obvious that I care about my property and want my guests to be happy and enjoy their stay.