Stunning Knightsbridge luxury Two Bedroom Apartment at London's best address
- english, spanish, arabic, Tagalog
About Robert Hargreaves
My whole life has been built around travel, so it's a real pleasure to be able to share some of those opportunities with you. I have had a long career in hotels and serviced apartments in the UK but now I just enjoy what I have always loved: travel. Favourite destinations include Koh Samui, Thailand; Palawan, Philippines; Luang Prabang, Laos; Dambulla, Sri Lanka and many, many more. My favourite food choices pretty much reflect where I love to go. As I am not always in London, I have some friends from the industry who look after my guests and my properties for me. Coming from the hospitality industry, quality of service is very, very important - especially with my luxury apartments - so we will take excellent care of you from the moment you first come into contact with us to the moment you leave London.
Robert Hargreaves purchased this Apartment in 2016
Check-in: 2:00 PM
Check-out: 11:00 AM
No Smoking in the entire building
Your apartment is in a building shared with other tenants and guests. Please be very considerate of them. No Parties and no loud music No Pets The whole building is strictly Non Smoking - please observe this rule.
100% refund if canceled at least 30 days before arrival date. 50% refund if canceled at least 14 days before arrival date.
London flat just south of Hyde park
The location was perfect for my family with three young kids and would be perfect for any family or adults. The property was spacious but and you would think perfect but there were several issues.
1) It is lower level which I knew and natural light was ok but building garbage was dumped on this level so some flies just outside front door. No flies got into the apt. if we didn't leave front door open.
2) The place clearly had been "updated" without much thought or anyone actually planning on living there as a resident. Floors and kitchen island was just unfinished wood. Clean but unfinished. We had two drains on there way to clogging while we were there. Kitchen sink doesn't have a garbage disposal so we were careful to not create an issue with that.. Multiple other small (or larger depending upon how you feel) issues like I wasn't sure dryer was vented properly. Clothes got hot but seemed damp still. Few outlets in kitchen so had to move toaster over to awkward location. Very few kitchen utensils.
In conclusion, there are good positives to this place. Mostly location, the good size and clean. There were issues pertaining to practicality of staying there.
We loved it!
We were greeted by Zak after our flight was delayed and he was such a nice friendly face to welcome us. The flat was all we needed and perfect for a child as well. Perfect location and extremely safe. Would recommend and rent from them again. Thank you Zak and friends. Best wishes, M
Thank you so much for taking the time to write such a lovely review. We were delighted that you so enjoyed your stay and look forward to welcoming you back again very soon.
Great, central location in Knightsbridge
We stayed here, family of 5, in July and really liked the flat and the location. Very convenient to the underground, shopping, mews, and Hyde Park. Flat offered plenty of room for us to relax and unwind after a long day of walking / sight-seeing. Easy walk to coffee, grocery store, and some great, local pubs.
Persistent sewer smell, unsafe wiring & other drawbacks (but good location)
The minute we walked in the door, the sewer smell hit us. The young man who let us in ran and bought air fresheners, but even then we had to sleep with doors open (there are no windows to open except at the very front) to breathe. This worried me because it's a basement level apartment and anything could have come in the doors while we slept.
I alerted the manager via Homeaway the next day that the smell was worse and we felt unsafe sleeping with open doors. He replied a few hours later saying he was very surprised to hear about the smell and while we were out he had sent a staffer over who reported the smell was gone. He then added to let him know if there were any other problems.
I wondered if this were the case given that fans and what looked like an ionizer were sitting out ready for use when we arrived. However, I gave him the benefit of the doubt and replied giving a list of the other problems, often including photos)
- a wire runs loose all across the living room floor and is a tripping hazard
- the towels are few and of low quality
- the wifi was so bad that when we measured it, the only place in the entire neighborhood to run more slowly was the post office
- the doorbell was broken
- there was no can opener in the kitchen
- gouts of wire are exposed on the wall of the living room around the TV set
The landlord did not reply about these items except to tell me try resetting the wifi box.
He did not offer a refund or partial refund. On the last day after repeated emails on my part he finally offered to let us move to another property he owned that was coming available. But our flight was leaving in less than 12 hours when we got the message and we were exhausted.
Other problems I did not report to him, but which existed, included a broken bedroom tv, and the squeakiest bed I've ever slept in. Plus, no bedside tables or chairs or anything in the barren bedrooms beyond the beds. The light switches are also so high tech that we never did figure them out properly and wound up with overly dim toilets. The switches are also too high for a small child to reach. And although the showers were fancy looking, there are no nearby towel racks, plus there's no way to reach in to turn on the shower water and avoid being doused with cold water. It's a pretty badly designed renovation.
I've stayed in a lot of places. This is by far the most costly and the worst.
It could be nice..
I was in need of an apartment last minute and Robert (host) had availability. He was always very gracious and communicative throughout the booking process. When we arrived at the apartment we were greeted by Hamad who wasn't so friendly. He was visibly upset that he had been waiting so long. I let him know that Robert had my flight details and knew exactly when I was arriving. Okay, now to the apartment: There were cords running across the living room floor, a bundle of cords under the TV which wouldn't have been so bad if the TV actually worked. Only one TV (out of 3) worked in one of the bedrooms, mostly (still flickered in and out of reception). I let Robert know and he said he would have Hamad check it out...I wasn't comfortable with the guy coming back to the apartment who clearly didn't know much when he first showed us around. Yet, he came and fixed the livingroom TV, it lasted for 30 minutes before it froze up and blanked out, again. We received one towel and one bath mat each...for 3 nights stay. We're guys, we made it work, but I can't imagine having my wife or kid with me. I let Robert know that my experience was less than par and I'd like a small credit and his comment was; "I'll let management know". It was irrelevant to us that one of the cupboard drawers was practically falling off, as we weren't using the cupboards. It could be a nice place, if it were kept a little better and was made in working condition.
What I'm telling you is this...don't waste your money here, go elsewhere.
I appreciate all feedback and learn constantly from comments made, positive or negative. It is understandable that, after a long journey back home, there may be some variances from what happened. This guest contacted me on the afternoon he arrived expressing concern about 4 issues: the towels, the TV, the cupboard door and the cabling. I expressed my shock that, regrettably, this guest did not receive all of the towels that he should have had on arrival. Mo (not Hamad) visited the apartment that same evening and provided 3 additional sets of towels (so the guest was not short of towels throughout hs stay). The TVs in this apartment do take a little practice to operate. We had showed how they all worked on check-in and, again the same evening the guest arrived, Mo (not Hamad) returned (with the towels) and set up the TVs correctly. The guest was out at the time, so he left them on. It seems that the guest then did something which caused him to lose signal. Right after this guest's departure we checked the TV's again and they worked fine. We have learned and will put more time into showing how they work on check-in. The cupboard door had worked loose and Mo screwed it back into position - again, the same evening that the guest arrived. I acknowledge that, at this time, there was an undesirable amount of cabling in view. We are addressing that but it is there because the arrangement we have provides a faster WiFi signal. We are working to combine fully hidden cables with the fastest WiFi signal. The last point on which the guest is mistaken is that he did not send me a message asking for a small credit and, if he had, I certainly would not have replied that I would let management know. I am where the buck stops. It is my decision and not one I would shy away from. There were some shortcomings on arrival which should not have happened, which I apologised for and which we corrected. They will not happen again and the experience Nancy had and so enjoyed a few short months ago (at a significantly higher rate) is much more more representative of our guests' usual experience here. Robert
Great location. Very big and new.
We had a wonderful stay. It was safe and clean and had a great feel. Comfy beds and lots of room. Nice new bathrooms. Bright. Maybe just dish towels and extra towels and a throw for the couch. We would defiantly stay there again.
Thanks so much Nancy for taking the time to post such a lovely review. I am delighted you and your family had a great stay in London and at the apartment. I really appreciate your feedback on a couple of small points and I have already acted on those. In the meantime, I really look forward to welcoming you and your family back again before too long. Robert