Apartment, 2 Bedrooms, 2 Baths, (Sleeps 3)
- english, french, spanish
El apartamento estaba muy limpio y cuidado, igual que en...
El apartamento estaba muy limpio y cuidado, igual que en las fotos.
Trapped in an ashtray in the sky
We had a very negative experience with FeelFree in San Sebastian.
When we arrived in the appartment we had booked and paid for, we found that it smelled very, very strongly of cigarette smoke. It was very unpleasant, not to say also harmful. We contacted FeeFree immediately, and immediately began the run-around.
Even though FeelFree claims to be very customer oriented, we found this to be a long way from the truth. The person who answered the phone, responded to us with a very particular logic: she said that it was against the rules to smoke in the apartments, thus it was impossible that someone smoked in the apartment, thus the apartment could not possibly smell of smoke. If we did not like the smell of the apartment, we should leave the windows open, and they could provide us with an air freshener.
The awful smell was most strong in the living room, especially the pull-out couch. Since we were unable to use this as a bed - (think tying to sleep in an ashtray) we were forced to share 1 double and 1 single bed between 4 people.
The next day we called multiple times and finaly convinced FeelFree to send somone to investigate. The person arrived an confirmed the awful smell. FeeFree then proposed to have someone clean the couch. While we were quite certain this would not solve the problem, we hoped it could at least help some.
In the mean-time we tried to find alternative accomadations in San Sebastian, but everything was booked solid, so we had no alternative other than go home, or stay where we were.
Yet a day later, a person arrived to clean the couch. He did a very good job, but the smell remained in the apartment. Meanwhile 3 days had passed, and we got the distinct impression that FeelFree was trying to spin things out to let time pass.
We attempted to contact FeelFree for the remaining 2 days of our stay, but they chose not to email us or call us back.
We would hightly reccomend to steer clear of FeelFree.
All of our other experiences with renting through Home Away have been extremely positive. But in the other cases we have dealt directly with property owners.
Vi hadde et flott opphold
Vi hadde et flott opphold. Leiligheten hadde god standard, var ren og velutstyrt. Balkongen var ikke veldig stor, men fin å sitte på om ettermiddagen og nyte utsikten nedover elva. For oss var det en perfekt beliggenhet med en passe lang spasertur til sentrum.
Todo OK.Muchas gracias!
Un cordial saludo,
Sin duda uno de los mejores apartamentos en los que...
Sin duda uno de los mejores apartamentos en los que he estado. Muy bien situado al lado del río, con la tranquilidad de un barrio residencial pero a 20 minutos del centro.
Apartamento muy confortable y muy bien equipado
Apartamento muy confortable y muy bien equipado. Altamente recomendable