Luxury apartment 3 bedrooms pool wifi indoor pool close to beach Aircon Wifi
Check-out: 11:00 AM
smoking is allowed on the terrace
Arrivals after 20.00 are subject to a fee of 30 euros.
100% refund if canceled at least 60 days before arrival date.
Great location and beautiful apartment
Barbara is a super lady and met me outside with keys.
Upon first entering the apartment we were in awe of how lovely it was .
However after spending over 2000 pound sterling for 10 nights we did find it didn't reach our expectations
Towels were old and smelled musty.
Sheets and duvets were clean but old and worn and some even had staining and some had rips in.
There was no cleaning sprays dishwasher tabs or cloths in the apt. There was no washing up liquid no toilet paper nothing absolutely nothing. Usually you might find floor cleaner or paper towels in these apartments but nothing whatsoever.My first day was spent shopping and cleaning the apartment.
Don't get me wrong it wasn't dirty it just needed a once over. There were glasses on the top shelf of the cupboard that looked like they hadn't been washed in months. My kids noticed them too. I just left them alone.
We requested a change of bed linen on the Tuesday which would be half way through the holiday but we received an email to tell us it would be Thursday. We were going home on the Sunday so it seemed pointless.... then we received an email on the Wednesday to ask how many beds needed changing. ? All of them of course.
On the Thursday we arrived home from the pool to see a bag of clean linen on the floor. We had to make our own beds and have the dirty linen ready for collection at 5pm.
Our flight was on the Sunday at 8.30pm and we had to leave the apt complex entirely at 11am that Morning. This was rather upsetting as with 3 children we hoped we might at least have use of the pool and a shower that afternoon. It was known at the time of booking what our flight times were. And we decided to spend 6 hrs shopping but it's a Sunday and no shops open. My husband does not realise how annoyed I was at this.
Anyway that's not your problem
And we still have to wait until the 28th July, 8 days after we left to get our 200 pound breakage deposit back.
We looked after the property when we were there as if it were our own .
I would return again and i know what to expect.
P.s we got told off twice by residents at the pool....once because my son of 12 jumped into the pool without showering and 2) because we didn't know it was only one umbrella and 2 sunbed per apartment but a lovely lady upon seeing the 5 of us spread out on 4 beds that if it gets busy, we will have to put 2 beds back....rules of the property.
This is fine but would have preferred not to feel humiliated .
These clients are very much mistaken, they arrived on Thursday and not Tuesday and did not request a change of bed linen at all, however, fresh, clean bed linen was supplied a week after their arrival.
The towels in the apartment are new towels of which they had 24 for the 10 days they were there.
The apartment is self-catering and not a hotel so guests are left a change of bedding and they can change them when they want to.
Toilet rolls are supplied in both the bathrooms but, as it is self-catering more toilet rolls are the responsibility of the guests.
These guests could have requested a late check out when they booked the apartment, but did not, so, as the apartment was booked on their day of departure they had to check out at the normal time.
The Bellagio complex is exclusive and it is normal to shower before entering the pool in order to keep it pristine for all users.
Excellent apartment shame about the weather
We had a great time, apartment exceeded expectations Barbara very friendly and helpful
Great location and clean
Fantastic location very clean. Ideal apartment for a family.
Thourly enjoyable stay excellent location spacious and peacefull
The apartment was first class. Plenty of room and set in a great location. The pool and gardens were maintained to a very high standard and was very peaceful. A great place to relax only 5 mins from the beach or 15 mins up to the town.
Hopefully we will be back before too long .