- english, italian
Check-in: 4:00 PM
Check-out: 11:00 AM
100% refund if canceled at least 60 days before arrival date. 50% refund if canceled at least 30 days before arrival date.
This apartment is a scam - pictures mislead and the unit is unsafe - DO NOT BOOK!!!
I've always heard to watch out for pickpockets in Rome. I never expected my vacation rental to be my only experiences with them. We refused to accept the property because of concerns for our safety and naturally the owner and property manager have completely disappeared. I have sent and left repeated messages with the owner and manager and have had none returned. And HomeAway's complaint/dispute department has been no help whatsoever.
The photos must have been taken long ago, before many years of hard use and lack of maintenance. The apartment is, in fact, dark, dingy and smelly. When we arrived we found no working lights in the dining room, a broken stove, bathroom in disrepair (broken faucet, sink that doesn't drain, broken toilet seat). (she "its OK, OK, sinks are different" me: "does your sink drain like that, I bet you'd have that fixed if it did", she shrugs and smiles)
The real problem was, however, the exterior doorknob that came off in my hand while closing the door while the property manager was showing me "the trick" to get the balky lock to work. The lack of working doorknob rendered the only door in the unit unsafe and insecure. Once the door handle was off it was not possible to open it easily from the inside. It was also not clear that when locked from the outside that we'd be able to get back in.
The property manager was unable to confirm when or how the repair would be done. She could not stay until it was repaired because she had another appointment to show a property and then had to pick up her son. She wouldn't allow us to wait in the apartment until she returned,: we either needed to accept it as is (with little confidence that it would be repaired given the shrug about other issues) or give the keys back and find somewhere else. We were jet-lagged in an unknown neighborhood in an apartment we couldn't feel safe in - we gave back the keys and apparently kissed our money goodbye.
Oh, and while the drama over the door was happening, another couple arrived claiming to have rented the same unit for the same dates. If not a scam then certainly very poor management.
We have used HomeAway several times before and have not had a problem. This is making us reconsider. Advice to future self (and other travelers) DO NOT BOOK A PLACE WITHOUT DOZENS OF GOOD REVIEWS!!!
We are sorry to have read so many lies. We are shocked by your review, knowing that people can be so falsely negative.
We always take care of our clients, but if a client should not like one of our apartments, there is nothing we can do to help. The pictures found on the website are representative of the apartment in real life. Our job is not to mislead, but to host.
You should have double checked at the time of reservation that you liked the apartment indeed, or chosen a different one. You can't expect to be refunded because you simply didn't like the look of the apartment, due to your pesonal taste.
We work, we don't play around, and our work must be respected as we respect our customers.
We also work with other websites where you can find excellent reviews of our apartments and our clients are always satisfied. The cleanliness of our apartments is our number one priority.
Next time, we wish you take a better look at the pictures before making a reservation.
This apartment was perfect for our family of 5. It was clean and spacious. Angela was helpful prior to arrival and we were able to leave our luggage before checkin and after checkout times so we could tour the sites easily. The location was great for us. We walked to the Vatican along the river. Kevin was also very helpful with directions to get get to the train. We took the tram to the train station in Trastevere in order to get to Civitavecchia for our cruise. I wish we had more time. One night was not enough! We would stay here again and hope we have a chance to return. Thank you, Angela!
Thank you Alison!! It Was a great pleasure hosting you ! I hope to see you soon in Rome!
Great location great value
Nicely presented house with lovely finishing touches. Excellent location