One Bedroom Apartment, Sleeps 3
- english, french, german, spanish, portuguese, italian, greek
100% refund if canceled at least 60 days before arrival date.
The overall experience was great! The only issue we had was with the light in the bathroom. The main light did not work and was not addressed until the day before we were leaving.
I wish there were better instructions on how to use the washer, adjust the temperature, check out, etc.
Overall though this was a great place! The location was good and it was so convenient to the tube! Getting around was easy from here.
Dear Katherine, Thank you very much for taking the time to write about your wonderful experience at this amazing, central property. Not only will your feedback allow us to better our services but it will inspire future travelers to make the best choice they could in terms of accommodation. We have shared your great impressions with the entire City Relay team and we look forward to hosting you again in the near future. Kind regards, City Relay Team
Great location and good value
We stayed for a week and the location near the Earls Court tube stop is great. The unit is managed by City Relay and they were very responsive. We did a late check in and picked the keys up at the Kenway Rd office and all of that went smoothly. The unit backs up to the tube line and there is train noise, but we felt the pricing of the unit builds in that factor. For the price, we enjoyed a really great location that sleeps 4 people. The unit has new carpeting and is bright and sunny. It has all hotel quality linens and a good shower. There was a mix up with city relay housekeeping and the beds weren't made when we arrived but the city relay people waived our cleaning fee and made it right the next day. The customer service was professional and responsive. We appreciate that things go wrong sometimes and city relay made sure our stay was good. Overall, this flat is a good value and a cheerful place to stay in Earls Court.
Nice location but noisy and uncomfortable
The location is perfect. 2 min walk from Earl’s court underground. The amenities are great. However the biggest issues I had with the apartment were 1) the ladder going to the loft is very unstable. If someone is staying with children, I would think twice going on that ladder. 2) the upstairs neighbors are noisy which makes sleeping at night very difficult. 3) the subway runs under the apartment I believe and the apartment would shake when it would pass. Sleeping on the loft is very difficult even though the beds were great.
That's how you do it!
When I saw the pictures of the place we rented, I really hoped, it wouldn't look different in real life... and NO - it was as cute as can be! A nest in the true sense of meaning. It was really clean and had everything you needed. The furniture was nice and beds and linen cozy. The apartment was in a quiet street, but CLOSE to everything - agency, shops, cafes and of course U-tube! Totally nice (and in my opinion safe) neighborhood.
The staff at the agency was so helpful - we needed a taxy to take us to the musical one evening. They arranged for us a GREAT car with a nice chauffeur and he drove us right to the theatre for 25 pounds (almost an hour).
They also send someone to repair the curtains (obviously someone before us broke something and reported) while we were not there and they left us a note about that.
The second day we were there, a lady called us and asked, if we were satisfied with everything.
All in all we felt welcome and enjoyed our mini city break very much!
Loved to come again!!!
Aleša and family
Dear Aleša, Thank you very much for taking the time to write about your wonderful experience with City Relay. We have shared your great impressions with the entire City Relay team and are pleased to learn that the efforts put in by each and every single member of staff have been recognised through the excellent quality of your stay. As a young property management company, we strive to provide the best service for the best properties in central London and we are happy that on this occasion we managed to live up to your expectations. We look forward to hosting you again soon. Best regards, City Relay Team