A bright and elegant lofted apartment in one of Rome's primes location - The Jewish ghetto, a perfect base for exploring the center of the Eternal ...
Far from Elegant and grossly misrepresented. Email to our contact (Claudia),
We have decided to send this email to you before posting on the website. Although Rome was wonderful and we enjoyed our visit, we feel that the 'Elegant Flat' was a disappointment
in many ways. The location was good but that is the only positive we can give you.
The listing said we would have a washer---NO washer. This was a problem for us. We decided to have only carry-on bags due to the understanding the flat had a washer for our clothing. I find this deceptive, you should have told us there was no washer and we would have selected another location.
The listing said we would have a dishwasher- No dishwasher
The listing said outdoor grill- No outdoor grill
The listing said oven- No oven. There was a microwave, but you had to hold the plug in the receptacle for it to work.
The listing said air conditioner- Yes there is a portable a/c that runs about 2 hours then it shuts down and you must find a large container (a cooking pot) to drain the accumulated water then restart and wait for the cooling. This meant waking up to a very warm room during the night to take care of this. Oh, but we did have a small fan to stir the air, but unfortunately it did not work at all.
The listing for television, tried to use but no instructions were found.
The listing for sofa bed. It was there, but old and worn.
Hallways were dirty, flat needs painting inside, walls were scoffed.
We hope that you will provide an adjustment due to not getting what we paid for. If not, please let me know so that I can contact my credit card company to dispute the charge.