Check-in: 4:00 PM
Check-out: 10:00 AM
Minimum age of primary renter:18
100% refund if canceled at least 30 days before arrival date. 50% refund if canceled at least 14 days before arrival date.
Clean and well kept. Just a few issues along the way.
The house was clean and spacious and in a very nice area. Our only concern were a few things didn’t work well. We called maintenance the first chance we had, since they don’t have a 24 hour service. The main floor bathroom by the laundry room didn’t work after the first flush, and we rented this house because it had 3 bathrooms. So a little disappointing. The upstairs shower didn’t drain very well, so my daughter was showering in standing water. Our main concern was the pool. There was no heat in the pool even though we did pay for it. We let maintenance know the pool water level was extremely low, and was getting lower each day of our stay. We couldn’t use the pool at all. I don’t think that the maintenance team made to the house at all. We were only there for 5 nights and it was Easter weekend, so I’m assuming it was busy. Again the house was nice, we were just a bit disappointed with the few issues mentioned.
Over all good
The house was clean and nice when we arrived. I am giving it the three stars because the light in the kitchen never got fixed and the toilet on the first floor kept running. However Joao the property owner did get back to me when I needed him too. The pool was not up to par, the bottom of the pool in three different areas definitely need fixed and when calling maintenance for the pool to be cleaned since it was cloudy and smelled sewage they didn't come fix the problem for at least 48 hrs... I do feel like Joao did what he could however his maintenance people were horrible and not helpful.