Check-in: 4:00 PM
Check-out: 11:00 AM
100% refund if canceled at least 14 days before arrival date. 50% refund if canceled at least 7 days before arrival date.
Worst experience ever
Arrived to housing complex. The owner had no record of me renting the property. Had to wait like 3 hours before she would see us. Once she got there she took us to property. It was dirty bed undone trash and dust all over. Dirty towels on shower. All this because HomeAway didn’t inform her of our booking. And none of the # to contact HomeAway workfrom cancun. I rented a two bedroom penthouse. Turns out owner was living in one of the rooms. We ended leaving to a hotel to acomódate my group of 6 people in the trip. Owner said she would issue a refund. But she has not been able to communicate with HomeAway she said. Im gonna file a claim aswell to get an answer from HomeAway. First time this has happened.