Evolve Vacation Rental
- english, french, german, spanish
Check-in: 4:00 PM
Check-out: 10:00 AM
Minimum age of primary renter:25
We thought the property offered much better conditions in cleanliness, the view, and in general the neighborhood.
Hi Rosa, We are sorry to hear that your experience fell short. In the future, please don't hesitate to reach out with any questions or concerns that you may have during your stay. Neither our team nor the homeowner heard from you about any issues while you were at the condo, and we would have immediately assisted you if you had let us know that you were not completely satisfied. We are looking forward to helping the owner continue to host satisfied travelers at their vacation rental, and we wish you all the best in your future travels. Best, the Evolve Team
Overall great time and good 5 days with the family
We had a few issues with our stay.
The communication line between us and the property manager (Kovach Properties LLC) was minimal to say the least. I, for one, am all about communication. We tried several times to text and call the number(s) provided to us during the day of check in. NO RESPONSE!!!! On day 3, we ask for extra towels, using the same number(s). The information inside the unit implied there were extra towels in a cabinet, dresser or somewhere in the unit. There were none. The response we got from the person through text was there will be a $10 charge for 2 extra towels. That seems a little ridiculous considering there were suppose to be extra towels in the unit already. Needless to say, we did not get extra towels. Also, it was made clear to us that we must be checked out by 10am on our last day. Our phone numbers were blocked by the unit manager. Text nor phone calls could go through. I found an email address that I used to let them know we were checking out. I didn’t get a response to confirm our checkout until 24 hrs later. Again, POOR COMMUNICATION!!!!
The condo was very nice and provided exactly what we needed. I would say the cleanliness was a 4 out of 5.
The pool area was nice, although, the water quality was very poor. Cloudy and not well maintained. The collection of “gunk”, hair balls and nasty sludge floating in the shallow end of the pool was a very huge disappointment. Maintenance throughout the day is much needed. Not only before or after the pool is closed.
The VRBO process was easy and efficient but, we will not be staying at that same location again and we will also avoid using the same property managers... Kovach Properties LLC.
Jeff, we're glad you enjoyed your stay overall! As the unit's maximum occupancy is for six guests, the unit is stocked six towels. The unit doesn't advertise having extra towels other than those provided. However, we're sorry that wasn't sufficient for your party of three. We strive to be as transparent as possible regarding all matters of the property, including best communication practices. Before your arrival, we sent an email that included the property manager's contact info and hours of operation. It is stressed that the property manager is not an on-call service and operates only during the hours listed. The front desk at the resort can assist with immediate concerns after hours. Unfortunately, the day of your arrival, check-in was not in the window of their operation. Due to the limited property manager hours, they make the check-in process extremely easy for guests, and we hope you found that to be the case. The owner and property manager aim to provide easy, comfortable, and exceptional experiences for their guests. We regret you had anything less than that, but we hope to have the opportunity to host you again soon! Best, the Evolve Team
We had a very good 5 days. The unit was well suited for our needs. Suggestions for the resort would be ventilated elevators, continuous shuttle to the beach, and more laundry facilities.
Cozy family spot!
Watching Fourth of July fireworks from the boardwalk was amazing. The dune lake nearby was a great spot for little ones! Our manager Amber answered our call immediately and helped us with an issue on the Fourth of July. The condo decor was what attracted us on VRBO and we enjoyed the quieter garden view and porch area.
Stay at your own risk!!!!
The door frame was broken, dirty bedspread with blood on it, sheets were peeling, blankets were dirty, dirty cookie sheet in oven, TV remote appeared after manager was contacted. Tried to speak with Evolve management regarding these issues. The next day when they came to repair the door ,They put skews in the door frame, everything else was not addressed. I asked about some sort of reimbursement and was told by property management company that the owner refused.. stay at your own risk!!
Robbie, we're sorry to hear your stay fell short of your expectations. However, we and the homeowners feel this rating and review are unwarranted. Cleanliness is of the utmost importance and this is the first feedback of it's kind for this property regarding these issues. The cleaning staff completed their thorough service shortly before your arrival, and at that time the door was in working order. The damage that was caused to the door during your stay has since been fixed. Management had responded promptly to your calls regarding your concerns, but when they offered to come back to the property to address the issues, you declined. At that time, there was nothing more they could to resolve your complaints. The owner takes pride in providing excellent guest experiences, and as evidenced by past reviews, we're confident this home will continue to host many satisfied guests! Best, the Evolve Team
Cute clean condo!
We had a great girls trip at this condo. It was perfect and had everything we were looking for. If I had to come up with something that it needed I would just say a full length mirror for the ladies! Everything was clean and relaxing. It is quite a good walk to the beach but they had a buggy to help us carry all our things to the beach. They also have a shuttle, however we were fine walking.