- english, spanish, russian
100% refund if canceled at least 60 days before arrival date. 50% refund if canceled at least 30 days before arrival date.
good but hot
all was good , would have been nice for the ac to be on got there at 3:30 the air was not on took most of the nite to cool the house. after that it stay cool the rest of the week . the trash from the people before us never got pick up so when we put ours out it look like we was none stop eating but they said it was no problem but other than that it was fantastic and would recommend it to everyone
Nice home - Nice Owner - Nice Vacation
This is a very beautiful and cozy house. Perfect location close to everything and only about 10-12 min driving to the strip. It was a family vacation, so we spent most of the time at the house, cooking, BBQ and swimming. We enjoyed our stay at this house very much. Thank you!
Perfect Vacation Home
Very nicely designed home. Nice pool and backyard. We enjoyed our stay very much. Thank you Jason the property manager for being so helpful and letting us to check-in earlier. Only 10 min driving from the strip. Very recommended.
We had a party of 10 staying for 4 days and 3 nights. So we needed enough room for our party. When we first started researching for a place, there were three things that was a must in order for us to reserve, having enough space, pool, and close to the strip.
We came across this beautiful upgraded interior Villa and was impressed with all the amenities and space it had to offer; size of the home, at 5 bedrooms and 3.5 bathrooms, pool, and close the strip. Everything we were looking for.
A day before arrival, the host was able to let us check in at 1:30, which was on a Thursday, that was a plus when check in was originally at 3.
The first day, He met us at the house and gave us a tour of the property, another plus, but not necessary.
He mentioned the pool would not be ready until Friday, because that's when the pool guy does the cleaning, is every Friday, and that we wouldn't notice they would even be there. So the first thought was, how come the pool isn't ready for us today? So we lost a day of being at the pool. That evening, one of the guest had takened a shower in the master bedroom, and apparently when she tried to turn off the water, the knob broke. The shower knob was stripped, so the water kept running and wouldn't turn off, this was around 7-8 pm.
We called the host and they sent a maintenance person to come look at it right away, he arrived just after 9, while we were waiting to spend some time out, we waited for him to fix the shower. He spent about 45-1 hr because he had to turn off the water. After, he was able to turn off the running shower but the shower is not usable anymore until it can be fixed.
We told him to not worry about it and we would manage somehow, and for them to just fix it after we leave since we were only staying a few days. That part was understandable because that is a repair that's unpredictable to know when it would break.
Second day, in the morning, we tried to boil water but the top stove barely turned on and took 20 min to boil water to make coffee, very disappointing, we had to just go get coffee. Then, around 11am on Friday, the pool guy still hasn't been there to clean the pool. We all assumed they would've cleaned it at least before 10, before everyone wakes up since the host said we wouldn't even notice if they are there. But finally she shows up and about an hour later, she tells us the pool pump isn't working and the pool is down.
There are guests that are coming to enjoy, and there are guests that are coming to complaint and look for any possible reason to get some refund! This house is newly remodeled with brand new pool equipment and heater. We maintain this property to perfection with property manager and maintenance team 24/7 on the duty !
Amazing House - Amazing Stay!
Newly remodeled house. Everything in this house is basically new. The owner and the property manager pleasure to deal with. Definitely will come back! Highly recommended !
So many things went wrong!
This is a very nice looking property, but obviously no one had stayed in it subsequent to the remodel. The oven did not heat up, the burners did not get hot, the dishwasher spewed water all over the counter, the kitchen faucet was ready to fall off, the master bath toilet leaked so badly and for so long, there there was black mold on the drywall in the garage. Our money was refunded, however, our trip with our entire family was ruined.
This is not fair review full of lies. It is a newly remodeled house with new appliances, faucets and fixtures. All this guest wanted is her money back. She was threatening us for a month (in writing!!!) that if we will not return her money in full she will write a very bad review. This is completely against HomeAway policy! We tried to be as supportive as we can, but all they wanted is a FREE VACATION ! This guest didn't write a review immediately after she checked out but waited patiently until we refund her money and than put a review full of lies. This house is highly maintained with a 24/7 maintenance team on the duty.