Check-in: 4:00 PM
Check-out: 11:00 AM
Canceled bookings will not receive a refund
Not prepared for guest
My group was excited to visit the Vancouver area. We searched for a place that could fit us comfortably and somewhat feel at ‘home’. We found this place(2 month before our arrival date) the pictures look welcoming.
It is definitely a big space able to accommodate many people, seems recently updated, owner was nice once he came back to town...The only reason we are leaving a review is so he can work on it.
At some point we were expecting instructions on how to get to the place and any other indicatives of the house. We never did. We arrived at the address, really difficult to find the entrance or parking space. We sent message and called the owner and never heard back till four days later. We felt we were breaking in to someone’s house. Once we found a key to the door, the house had not been prepared to welcome any guests. Bathrooms were not cleaned at all. The tubs/shower were filthy. Luckily, we found a bottle of Clorox and scrub those things like there was no tomorrow. The towels were not fresh. Toilet paper was limited, had to run to the store for more. The bedding is not new nor fresh. You can feel all the coils on the mattresses when you lay down. Behind and under the bed has not been vacuum nor swept in a while. The kitchen pots are not in good conditions, utensils are dirty, we found some with dry food still on them. We had to eat out most of the time and not make use of the kitchen we thought we were getting with the rental. The refrigerator was not clean and had a lot of food still in there that left us without being able to use that for our stay.
Our stay, unfortunately, was not pleasant and had to cut our stay short.
Super cool space but hard to get past the lack of cleanliness. This home could be a 5 out of 5 if it had a deep clean and maintained. The owner was very helpful and even went out of his way to purchase a large kitchen pot for our large group.