SCARABEN - a traditional lodge that sleeps 5 guests in 2 bedrooms
- english, spanish
Smelt damp and was cold when we arrived.
-Only two chairs when these 4 of us.
-Only one garden chair.
-Curtain pole dirty and curtains all marked and stained.
-Blind in twin bedroom has no handle to change the angle of the louvres. Also the cord wasn’t attached to the wall to provent a child strangling themselves.
-Plug sockets where dirty.
-No instructions for heating.
-No welcome note so we know we where in the right place.
-No oven gloves.
-Cooker smoking, something had been spilt down the back and kept smoking everytime you used it.
-Very vague instructions for the electric. The cupboard was filthy, no cards to use if needed.
-Not enough hot water to fill the bath.
-Moss in the ashtrow turf.
-Bathroom light above sink has no bulb, shelf missing, hand towel missing yet all the fixing are there. Nothing to put your wash bag on.
-Mould on most of the ceilings.
-Doors are all grubby and need a good wash or paint.
-Tap in kitchen broken and was spraying water every where.
-Microwave discoloured not appealing to use.
-No bins for recycling.
Over all very run down and disappointing
Needs a massive overhaul.
I'm very sorry to read this review but also quite astounded. I simply don't understand how chairs that were present for previous guests and subsequent guests were mysteriously missing.
Normally I would try to address issues from any guest but somehow this guest managed to stay for a week despite this catalogue of problems without mentioning anything to our caretaker who lives on site or contacting us and we have only received this a month later.
Scaraben is about to have a complete makeover but I don't believe these comments are reasonable. The heaters are switched on at the wall and the heat required selected using a very simple to read dial. There is no need for anyone to be cold particularly when the average temperature outside during this week in 2018 was 18 degrees centigrade.
We will go to this lodge today and check to see if we can find any issues requiring attention, but guests have stayed there for almost a month now since this guests visit without making these comments.
We are very sorry to receive any negative comments and will always try to assist guests immediately if they have any concerns. I'm sure following the makeover in October that any reasonable issues affecting Scaraben will be completely resolved and it will be a lovely small lodge to enjoy a holiday in.