Private Nashville Paradise on 22 Acres – Sleeps 7

Rating Details:

The property manager was somewhat unhelpful.

The vacation rental was very dirty.

I was happy with the location.

I was very dissatisfied with the condition of the vacation rental.

Overall, I do not recommend this vacation rental.

Reviewer Comments:

We wish we could post photos so you could see how disgusting things were. Like a toaster that was soooo gross & broken furniture that should have been taken care of before our arrival. Read these previous 2-star reviews. They are accurate: We expect a canned reply from TurnKey too. They do not pay attention. The problems in the home continue to be unmanaged. Here’s our list: Cheap, undersized, very noisy uncomfortable mattresses with wrong sheet sizes on them. Stains on the sheets- not at all hotel-quality as advertised. 4-poster bed in master suite – the post fell off. Bedroom ceiling fan was noisy and unstable on the ceiling. Many bedroom shades fell off when closing. Dishes/pots & pans needed washing before using that were tossed in cupboards that wouldn’t close. Kitchen drawers that were used for misc. junk drawers. Coffee maker was for 2 and no more. Kitchen tile floor was dirty. Very little silverware to go-around & mish-mash of glasses/mugs/plates in cupboards. We fixed the kitchen wastebasket lid so it would work. No kitchen towels to dry dishes. Upstairs banister wasn’t secure. How many times does this have to be mentioned in reviews? Master bath soft-sided toilet seat was broken down & torn. 2nd bathroom toilet wouldn’t stop running. All bath towels were so stained & looked like they were used for car washing. The back deck was a total mess with debris. The outdoor table/chairs were unusable until we washed them. Outdoor BBQ grills were really dirty and unusable. Lots of trash was around the perimeter of the house & the 2-track leading up to the house. Advertised views were non-existent since it was heavily overgrown. Poison Ivy was everywhere. If you are a fan of arachnids or are an entomologist-to-be this home is for you! Air conditioning and square footage of the home was the only positive aspect. When we phoned to complain we received a $200 refund that was appreciated but was minuscule compared to what we went through.

Rating Details:

The property manager was very helpful.

The vacation rental was very dirty.

I was happy with the location.

I was very dissatisfied with the condition of the vacation rental.

Overall, I do not recommend this vacation rental.

Reviewer Comments:

The house could be nice if it was taken care of and fixed up and cleaned better. The chair on the dining room table was broken. Two of the three toilet seats were broken and the beds were so uncomfortable we had to buy two air mattresses for the stay. Also there was a neighborhood dog that pooping all over the deck. The last house we stayed in was beautiful and well maintained we expected the same for this property and we were disappointed.

This home was very nice and clean. Plenty of space for our group of 7. Furnishings were nice in all rooms. Upstairs and main level. A great location: quiet, secluded property, yet easy and quick access to town/Nashville.

My family chose this particular property because of the area, its size, and it encouraged guests on one of the picture captions to "host a backyard barbecue." We had family members coming from several different states. It was our aim to host a dinner and board games. We are not drinkers or smokers. We had arranged to pick up food for our group from a nationally recognized Nashville area restaurant and were looking forward to reconnecting with family in such a beautiful, quiet, serene setting. It wasn't until after we had paid in full and signed the rental agreement that we were directed to call the management company for "additional policy information." We were then told of the 9 person max at any time anywhere on the property. The max occupancy for the house (equal to the number of overnight guests) listed on the website was 7. We had a total of 4 overnight guests. Nowhere on the property description did it list the 9 person max (hence the necessity of calling for "additional policy information.") We had to cancel our pickup order and scramble to find a restaurant that would accommodate our group. If we had known of this rule, we would have chosen a different property. When we arrived, there was zero toilet paper in the master bath, one of the upstairs smoke detectors had no battery and another was beeping due to a weak battery. I notified TurnKey immediately via text and received no reply all weekend. I could have called, but it was simpler to just replace the batteries ourselves. We also stocked the home with toilet paper. The master bedroom had a funky smell when the air conditioner was on and one of the lamps had a broken on/off switch. There were no bathmats in the master bath and the previous renter's soap was still in the shower. The bannister railing mentioned in the other review for this rental (left in 2016) was STILL loose. At the time of our checkout, I actually emailed the management a list of 14 items (some of which I have listed here) that needed addressing. I received a short reply thanking me for the info and glad that we enjoyed our stay? Imagine my surprise when the very next day I received the invitation to leave an online review! I responded to the email with surprise that they would want that and received an apology within the hour. It was then that they said no gatherings are allowed at any TurnKey property -EVER. I was surprised again to receive another invitation to leave a review. We will be avoiding TurnKey properties.

Overall experience was good, some things need addressed. The home was clean setting was amazing but needed basic maintenance. Almost all the lamps in the home were broken, not talking bulbs talking about cracked fixtures, one had a frayed cord and was plugged into the wall. One of the chairs in the dinning room had a broken arm, very noticeable. The "baby gates" were broken. The upstairs living space had no furniture, not what was shown in the picture. This limited use of the upstairs space to basic sleeping for the kids but not entertaining. Treadmill was broken. There were outlets that had the face plate held on by drywall screws. Light switches that hummed when powered on. Toilet seat on upstairs bathroom was broken beyond use, making kids walk downstairs to use the 1/2 bath. Upstairs railing was loose and needed repaired. There was missing window treatments that would have been nice in the bathrooms. The outdoor space could have been swept free of leaves prior to arrival. This would have revealed the 7 piles of dog poop that was waiting for us on the deck, thankfully the children shoes found this pleasant surprise for us. Several closets were filled with random home articles that appeared to be a collection of things left behind over a course of rentals. This review indicates that the house was in bad condition but I believe all issues could be resolved with basic upkeep, guessing the manager hasn't reviewed the work of the help used to upkeep the location. Overall I would not recommend this location until issues have been addressed.