Pool / Spa
- 100% refund if you cancel at least 30 days before check-in.
- 50% refund (minus the service fee) if you cancel at least 14 days before check-in.
- No refund if you cancel less than 14 days before check-in.
Damage and incidentals
You will be responsible for any damage to the rental property caused by you or your party during your stay.
Max guests: 6
Minimum age of primary renter: 21
We stayed at this property for 8 days. On the day of arrival the smoke detector was chirping every few minutes and became quite the annoyance. I phoned the property manager and was told to disconnect the unit which was the only one on the main floor. I voiced my concern that in the event of a fire we would not be able to evacuate the home to safety. I was told it would be replaced within 2 hours and never heard from them until the next day when it was replaced. A new set of pots and pans were provided as well as I had to stress the importance of having basic cookware to prepare meals. The sofa needs to be repaced as it is dirty and the fabric is pilled. The carpet is also in need of replacing as we wore our shoes most of the time due to black sticky stains throughout. The beds are terribly uncomfortable and the headboard on one of the queen beds is detached on one side and the headboards leans inward while sleeping. The other queen bed has a big dent in the middle of the mattress and needs to be replaced. The pool heat that I added a month prior was not turned on upon arrival either. As far as the resort itself, the community pool was closed 3 days out of the 8 stay...very disappointing. The surrounding area is not in the best part of Kissimmee. The Walmart while convenient is scary after dark. I have stayed in many Vrbo’s and this property is not on my return list.
Thank you for your feedback. We're so very sorry you had such a poor experience. That certainly isn't what we intend for our guests' experiences to be like. We are now working with our housekeeping team to ensure the home undergoes a deep clean as well as a carpet clean and full inventory of supplies. We want to ensure all future guests have a most enjoyable stay. Please accept our sincere regrets. Thank you for your business and your feedback. We truly value them.
It was perfect for our family! Clean. Inviting. The best stay in Orlando by far! Thank you so much!
Thank you so much, Maria. It was a real pleasure to have you as a guest. We hope to host you again soon!
I loved the property and all the amenities that came with it.
Our family loved the house. Everything was nice and clean. It's located very close to Wal-mart and other restaurants. If you plan on going to Disney World, this is the place to stay.
Thank you for your review, Fredy. We're so pleased to know you enjoyed your stay. It was a pleasure to have you as our guest and hope to welcome you back again! Thanks again!
Clean & comf
Wish jacuzzi is included
Thank you for your review, Kunio. Pleased to know you enjoyed your stay. If we included pool heat, we would have to raise the daily rate by $30 per day, as it is an actual charge for electricity or gas depending on the heater. It is a real cost to pay so we make it optional for guests. I hope that explanation is helpful. Thank you again. We appreciate your business and hope to have the opportunity to welcome you back again soon.
Nice, clean property. Located within minutes of I-drive.
This was a wonderful trip, the property was very clean and inviting. Plenty of room for my family to stay and enjoy our thanksgiving trip.
Thank you very much for your review. We're so pleased to know you enjoyed your stay over the Thanksgiving holiday and hope to welcome you back again soon! Thank you again. -The Team at FL Star Vacations