Sean Petty & Cain Stuer
- english, spanish, English
Check-in: 4:00 PM
Check-out: 11:00 AM
Minimum age of primary renter:18
Max guests:6 (sleeps up to 6 adults)
Comfortable and convenient apartment.
We had a wonderful stay with our kids at Casa Jalapeno. It was clean, roomy and had all the comforts of home - it was exactly as advertised. We were only a few minutes walk from Playa Norte and the town square. It is on one of the main streets so there is some street noise during the day and evening. Within steps from the front door are pharmacies, restaurants, banks, bakeries and bars. It also has one of the coolest murals in town!
After a big storm one night we lost wifi. The property manager was very responsive and quickly sent a repairman to fix the issue.
We would definitely recommend this property to families with young children.
Overall, great location and was good to stay. This place could definitely be great, but has some things to work on. Bedrooms have musty smell, beds weren’t too comfortable and linens should be updated. It was a great place to stay during our visit and would be a great place for someone coming for the first time. Beds were huge so that’s a plus. Apartment seemed to be upkept upon arrival. There was a window that was always open in the laundry room and wouldn’t close, might have been the root to some bugs getting in. WiFi was pretty good, but the Netflix on the TV wouldn’t work the whole three days we were there. The sound from the bar may bother some, but if you’re ok with the sound of their music and golf cart engines being constant, you should be ok. It would only be loud in the room closest to road.
Overall we were impressed in the size of the place and how close it walking distance to the beach and all of downtown. Would definitely recommend, but they need to do some upgrades in the window and bedrooms.
Hi James. Very sorry to hear about all of the complaints you have about the property. In the future, if you stay at one of our properties, please let us know if you have any problems with the property so we can resolve any issues. This is the first I am hearing about all of this. I must comment on some of your complaints however as we have NEVER had guests complain about some of these things. The property does not smell musty at all. We can it absolutely spotless. The only thing I can think of is we have had nonstop rain for the past month and a half so maybe that affected your stay? The matresses in both bedrooms were purchased for me personally and cost over $1,000 USD each which goes a long way for a mattress in Mexico. We would have happily assisted you in closing the window if we would have been informed you wanted it closed. Not sure what to say about the bugs....we fumigate every two weeks and have never had issues with bugs before nor were we made aware of this issue during your stay. We would have helped you with the Netflix if you would have informed us. The front bedroom of this property can have some noise from golf carts as it is in downtown but I lived here myself for two years and never heard noise from bars. No bars within 2 blocks of this property stay open past 10 pm. The linens are less than a year old in this property and the windows were installed less than 1 year ago a well.
Again, I am sorry you have so many complaints about the property but I truly believe this is an unfair evaluation of this property.
Perfect location in the heart of Isla Mujeres.
Great location. Everything is walking distance - beaches, restaurants, night life. Julia was great in helping with our every need. There isn’t a bathtub so it was a bit challenging to wash our baby. The apartment is equipped with everything you’d need for your beach vacation.
Thanks so much Polina. It was a pleasure hosting you. Yes.....bathtubs are a rarity on the island. We rent over 100 properties on the island and I bet I can count on one hand the number of properties that have bath tubs. Thanks again and we look forward to hosting you again on your next vacation to Isla Mujeres!
The location of my apartment is what makes it so unique. It is located in the heart of downtown... steps away from some of the best restaurants and bars on Isla Mujeres and steps away from the white sand and turquoise waters of North Beach.