Semi-detached, Bedrooms 6, Bathrooms 5, (Sleeps 12)
- english, french, german, italian, greek
Check-in: 1:00 PM
Check-out: 10:00 AM
Minimum age of primary renter:18
Canceled bookings will not receive a refund
We really enjoyed our stay at the villa which is in an excellent location and has great facilitie...
We really enjoyed our stay at the villa which is in an excellent location and has great facilities.
Lots of things broken and unacceptable for a property of this cost. Reported but nothing done
Showers that do not work properly, full of limescale. Toilet seats that do not fit the toilet making you feel that you are falling off the seat. Curtain rails with curtains hanging off. A bathroom door with a glass window missing making for an unpleasant visit to the bathroom. A kettle that is full of rust. How much does it cost to replace a kettle? Broken ironing board. Basic items that make a stay more pleasant. The buildings are old and tired and need updating. The Jacuzzi would come on at strange times, very early in the morning, very noisy. We contacted Agni travel who said they had reported our concerns to the property manager and asked us to bear with them. No response before we left the property at the end of our trip. I would not recommend this property to families with young children or anyone with mobility restrictions.
Thank you for taking the time to communicate to us the problems you experienced during your stay in one of our villas. Please accept our sincerest apology for any trouble or inconvenience you have experienced. An investigation of your situation has been undertaken and are waiting for the results. We have every desire to address your needs and provide the best solution available to resolve this as soon as possible. We will be in contact with you in the coming days to make our best attempt in regaining your confidence in our company.. In addition, we will further evaluate how we can prevent this problem from occurring again in the future
Amazing location, but numerous maintenance issues!
Villa Nacho has the potential to be an outstanding rental property but it felt like there had been nobody staying there for a while. It is clearly not set up to accommodate 12 guests - there was nowhere for us all to sit down for a meal together, there was never enough hot water or water pressure for us all to have decent showers, and there wasn't enough bedding/pillows/towels for 12 people. As a group, we felt it would have been more honest to market it as a two bedroom apartment, and a four bedroom apartment, with a shared pool, rather than a property suitable for 12.
We had numerous maintenance issues that I will try to summarise here:
Firstly one of the bedrooms in the main property had a faulty air conditioning unit that we reported on the day after arrival. This was checked but still wasn't fixed. It was finally replaced on day four, which meant three hot, sleepless nights for one of our guests.
The kitchen was full of crockery and cutlery but had no basic supplies that you would normally find in a UK self-catering property e.g. salt and pepper, oil, foil, washing-up liquid, cloths etc..
The pans in the main kitchen were a mix-up of ones that were suitable for the induction hob, and ones that were not, which meant we had to try out each pan one by one until we found one that worked. Why were there pans in that kitchen that could not be used on that hob?!
The bedding was very poor quality - none of the sheets were fitted sheets, and they didn't fit the beds properly which meant during the night they would come off, meaning you were sleeping on the mattress - very unhygienic. Also the duvets that were provided did not have covers - also very unhygienic.
The bathroom attached to the pool bedroom had no handle for the shower head so it could not be used. The door to that bathroom also kept catching on the floor leading to me injuring my foot trying to open it.
The large bedroom near to the hot-tub had a curtain rail that fell down every time you touched it, and a door handle that was hanging off. The sliding door to its en-suite bathroom was stiff and nearly impossible to open/close. There were also no hooks or rails to hang wet towels.
It is in such a superb location, and we loved Puerto Pollensa, but felt Villa Nacho needed a lot of work to get it up to a decent standard for the size of group it is marketed towards.
Great location, well kitted out and lovely accommodation and pool.
The villa is well located, the accommodation was very comfortable and well thought out. There wa...
The villa is well located, the accommodation was very comfortable and well thought out. There was 11 of us but it felt very comfortable. The pool was great. We all thoroughly enjoyed the villa