RECENTLY REMODELED 1 BEDROOM, 1 BATH WITH WHITE WATER VIEW
Canceled bookings will not receive a refund
This place is just an overpriced 2 star motel with a view
The front desk and restaurant staff don't have adequate customer service skills. Housekeeping failed to clean our room the entire stay. The owner did not take responsibility for omitting key info in his property listing, namely the smelly location of the suite and no A/C.
The resort is on a bluff overlooking the ocean, with a great beach.
BUT, VRBO won't let me to tell you the suite number we rented, so be sure to ask when reserving if your unit is in the main building, first floor, directly above the propane storage tanks in the open air garage and steps from the resort’s fetid dumpsters. We couldn't believe the smell. Bottom line, the unit we rented was in a terrible location within the resort.
The unit was updated, clean, and well stocked when we arrived.
BUT, housekeeeping neglected to come both days. We had unmade beds, a full trash can, and dirty towels throughout our stay.
The unit has a thermostat with A/C. We had unseasonably warm weather, so we were thrilled to be able to cool the place down.
BUT the A/C was not working! We used a portable fan to push the hot air around the space. We were told by the front desk the A/C is non-functional in ALL THE UNITS! The front desk literally said it was not their problem, and the property owner was supposed to alert us of this fact ahead of time. He did not.
We went to the resort restaurant for breakfast Friday. The nearly empty room is quite large and can seat dozens of guests. Yet we were told we must wait 15 minutes because they had only 2 servers. Two other groups of people were ahead of us had also been told to wait. Being essentially turned away by a resort with a huge, empty restaurant was unacceptable to us.
Finally, we arrived to a flooded floor due to a problem with the fridge. Concerned that I would be accused of causing damage (we were made to purchase a damage insurance policy which caused me suspicion), I texted photos to the owner.
The unit owner phoned me the next day, as well as provided a gift cert for the restaurant. I appreciated his concern for our experience, and I know the resort's poor management is beyond his control. However, he knows full well that there is no A/C in his unit, so he should be more forthright in his VRBO listing.
Quick Holiday Trip
This quick trip was perfect for my son and I. The property was perfect and the view is priceless. Will definitely request to stay there again.
We had a wonderful stay at this property! Absolutely perfect for our family of 3 (hubby, myself, and 3 year old son). Clean and super cute property with an amazing view of Monterey Bay! Owner contacted me a few days prior to see if we needed anything, check in was a breeze, the staff at the resort were all around professional and accommodating, and the restaurant on premise was surprisingly really good! The unit itself was fantastic, nicely renovated, clean, and roomy! We would love to come back soon!
Beautiful condo! Enjoyed it very much.
So glad to have stayed here during my niece’s wedding festivities. Lovely location— near the pool and wedding reception. A very nice suite with a gorgeous view of Monterey Bay!
The condo was just as advertise. It had an incredible view of the ocean! It is clean ans relaxing. The resort is wonderful, they brought extra towels and coffee. We ate at the restaurant which also has a stunning view of the bay. We walked the paths down to the beach every day. It is a great place to stay. The only improvement I would say is that parking can be kind of tough.