100% refund if canceled at least 14 days before arrival date. 50% refund if canceled at least 7 days before arrival date.
The home was lovely, comfortable and clean.
Our only concerns were that communication was a bit slow and often took 24 hours or more. Also, the directions provided to the unit were not very good. A street address was not provided and it was a guessing game. Perhaps a detailed map would be helpful. Since the unit is fairly new, the postal code also didn't provide any help in finding the unit. The only way we found the unit was by calling the representative who provided more description and detail. Aside from that, we were very happy and comfortable in our stay.