7 Bedrooms, 6 Baths, Sleeps 16
had a great week
The house was great, lots of room for everyone, pool heated sufficiently and all the appliances working well. Suggestions -- better quality linens but otherwise we were very happy with the house and would rent it again if we did not live so far away from North Carolina.
Reduced Rates! Lakefront w htd pool& hot tub
First advertised htd pool &hot tub, but then added charge of $450.00 to heat pool. Then there were dead batteries in most of the remotes controls for the TV, act of Congress on how to work the movie theater... toilet lever was broke in one of the master bathroom
Thank you for taking the time to review your stay. All private heated homes with Hatteras Realty have an optional pool heat fee of $400 plus taxes; unheated and solar pools do not include this fee. We apologize for any confusion or misunderstand you may have had when reading your lease agreement.
Amazing place to gather as families
We stayed over Spring Break and had a good mix of seeing the Outer Banks from Ocracoke all the way to Corolla with every lighthouse in between, all while retreating to this lovely place. Spacious and well set up, the 6 adults and 10 kids had plenty of room to ourselves and great deck, living, and playing room to gather. The rates were great and everything was so well stocked from dishes for every cooking, games for playing, and movies for viewing. The hot tub was a treat and water out the back door. Super relaxing and just a short boardwalk to the beach. Perfect setting for our week. THANK YOU!
Thank you for taking the time to review your stay. We are thrilled to hear you enjoyed the home and its amenities. We look forward to having you back again soon as repeat renters.
Ok but disappointed
House was nice and a perfect size for our party. It was disappointing because we picked Serendipity because it had a heated pool. We asked for it to be heated a week or more in advance. Hatteras Reality said it would be heated upon our arrival. After several phone calls and emails, it was never heated. Several items were not working in the house including dryer and ice makers. Also, I have never rented a VRBO house where the beds were not made up before we arrived. We were making beds at midnight. They ration towels too. One per person. Not very hospitable. Cleanliness was not great either. Dirty carpet and tile. I have never given a bad review before and I don't want to but I want others to be warned.
Thank you for your feedback. I am sorry that you had some issues with this home, as we want everyone to have a great vacation. The pool heater was handled by an outside vendor and unfortunately the part didn't arrive until the very end of the week and was repaired on Saturday. We talked with the homeowner about the dryer and the icemaker and he came down the following week to make sure that items were repaired. On the Outer Banks, not all homes provide linens and bed making. We have included this as an additional service option on your lease when booking the home for those that would like this service. And, additional towels can be requested. I hope you see that we listen to what our guests tell us, good or bad, and that we make every effort to correct issues as they arise. We hope that you will come back for a future visit.