Two Bedroom Apartment, Sleeps 4
- english, french, spanish, italian
Check-in: 2:00 PM
Check-out: 10:59 AM
Minimum age of primary renter:18
Misleading Owner Presentation and Inadequate Support from HomeAway
The property was a major misrepresented disappointment by owner and no support from HomeAway to back us up! With misleading below-grade property pictures not showing peoples’ legs and car tires through windows, owner's rep answering questions when unfamiliar with the property, the untruthful promise of a 3rd floor unit ( in fact below ground), movement of our parking space 3 times, improper listing of a hot tub and boat plus a final denial that we speak to the property owner to resolve our issues deserves a 0 rating.on this stay!! HomeAway (2) case numbers will detail some of our attempts for the first 3 days of our precious vacation to seek assistance to relocate or compensate us. Final answer by HomeAway rep was that 'all we can do is have the owner present the property correctly' since our 'problem' is with the owner not HomwAway.
We request that HomeAway fee be returned to us for lack of appropriate support.
We will follow up on this 'review' with a report to HomeAway management including pictures to support this disastrous treatment!