100% refund if canceled at least 14 days before arrival date. 50% refund if canceled at least 7 days before arrival date.
We had a very nice stay at Star Island. Although it was situated right in the middle of busy area, you felt tucked away while on the resort property. Our condo was well kept and the bed was very comfortable and our location was close to the main area. The worst part of our whole trip was check in and check out as the staff was not accommodating at all to our early arrival even though I called several times in advance to ask for early check in. Desk attendant actually yawned in my face to show how unconcerned she was that we had no where to go but sit and wait. The music from the bar area was very loud all day and night but promptly stopped at 11pm and the pool area was too crowded and the saving chairs rule was not enforced. All in all, it was acceptable but we will not return there in the future.
This rental was everything that I hoped for!! The jetted tub inside the room was the best. The room was immaculate, the resort was perfect. I would absolutely stay here again. Zero complaints on my part!!