A recent build 3 bed house in a quiet street. Virgin TV, Netflix, Wi-Fi sleeps 8
100% refund if canceled at least 14 days before arrival date. 50% refund if canceled at least 7 days before arrival date.
Our family wedding weekend
Craig was a very friendly and welcoming host. He showed understanding when we had issues with our computer sending our ID and he responded very quickly at the property by personally bringing cutlery and arranging for more towels to be sent.
In terms of the state of the house for our arrival, we felt that Craig had been let down by his service/cleaning team in several ways:
cobwebs on the walls in the lounge; dirty knives in the cutlery drawer; bathroom bin not emptied; no black bags for rubbish; table mats very dirty; cigarette ends on the garden table outside the French doors.
We had 3 couples there for a family wedding and enjoyed nice meals around the table. The house was comfortable, warm and met our needs very well.
Very unfortunate to read this review. The property is under a year old from being renovated and set up as a serviced accommodation property with all new furniture/soft furnishings.
Issues were raised by the guest and we’re quickly rectified within the hour. This guest struggled to use a computer and send details over which I tried to accommodate as best I could.
Admittedly there had been a mix up of the amount of linen required however I personally dropped extra off along with extra cutlery within 1 hour.
After careful deliberation I do feel that the cleaning team could have done better as a cobweb was present in the corner of the lounge ceiling, pointed out to me when I dropped the linen and also a smoking butt was also on the patio floor. This is not acceptable and I have now put in procedures to ensure the cleaning standards are raised. We have many glowing reviews across all portals and I would ask that these are all taken into account and a rounded view taken on this property as I personally feel this review has been a little tough on what is a very clean, new and well presented property. We operate 6 properties in the local area and strive for the highest standards and any negative or average review is not acceptable and as such however minor the issues are we will rectify and learn from these. Regards Craig.
Sehr schönes Haus in einem guten zustand
Das Haus ist in einem guten Zustand. Es hat alles wie es beschrieben ist. Mit dem Vermieter kommt man gut klar. Er beantwortet schnell sämtliche Fragen. Ich würde dieses Haus weiter empfehlen und komme immer wieder gern hier her zurück.
Lovely guests m. Great communication.