Ali, Tegan, Tania, Rosemary Property Managers
100% refund if canceled at least 30 days before arrival date. 50% refund if canceled at least 14 days before arrival date.
Poorly maintained and service was disappointing
I wouldn't rent this apartment ever again and would deter others from doing the same. The apartment was not cleaned well, baby cockaroaches found in the kids room, airvents filled with dust, no Austar as promised on advert, no iron, no additional foldout bed. Curtains not hung properly. Also, when we arrived towels were left damp in the dryer and we had to request toilet paper. The buggy provided with the apartment did not work properly. We got stuck a few times and had to be pushed to get the buggy moving. Luckily the people who frequent the island are lovely and gladly helped. The buggy would be charged every night and still not much power. The buggy was also given to us with seats that were filthy. Very disappointed with this apartment especially for the price we paid for it. Kids don't eat free if this apartment is rented via stayz. Kids eat free if bookings made through Hamilton island website. The only thing going for this apartment is the view.