Hilton Resort Surfers Paradise Ocean View
Holidays Gold Coast
Check-in: 2:00 PM
Check-out: 10:00 AM
Canceled bookings will not receive a refund
The property is very aged and it was filthy when we arrived- i spent my first day of holidays cleaning the appartment myself. 2 of the remotes had no back covers so our 10 month old ended up almost choking on a battery. It is very hard to get into contact with anyone to have anything rectified. It took us 5 days to get a working vacume and 4 days for someone to come and replace lights as 70% of them were blown. I recommend staying elsewhere. The only decent thing was where the appartment was situated. They were extremely unhelpful to our needs and the owner would be mortified to see the state of appartment and how there employees treat the guests. We won't be coming back.
Beautiful the first day and perfect the next. Highly enjoyable, top location and can’t wait to come again
The apartment and equipment was sub-standard, the two stars are for the location.
We clearly stated we were a family of 5, but with enough linen for only two beds. That was sorted quite quickly, but the ensuite toilet was constantly running and keeping us awake so i had to text the agent to get a plumber. I never got any response but the toilet was fixed on day 4 while we were out. It's inappropriate to enter the apartment without us knowing as i have two daughters who could have been alone and our valuables were inside.
The glass sliding doors to the balcony were extremely difficult to open, especially in the main bedroom.
There weren't enough plates and cups.
The vacuum cleaner cord was repaired with electical tape, dangerous!
It just wasn't a very welcoming apartment at all.
For the money spent stay somewhere else
The apartment was beautiful however the ocean view is nothing like the advertised pictures and was obstructed by large buildings. No wifi passwords given although wifi is stated as being included. The bed sheets had rips in them. The balcony table was broken and unusable and the bathtub didn’t have a plug. The cost of this apartment would have gone further at almost any other property. The location was excellent and was the only redeeming quality. Would definitely not recommend
The unit was old and smelly. Needs new furniture and a coat of pain.
Everything is so old and dirty
Great apartment but very poorly maintaned.
Its ashame because this a beautiful apartment! Corner unit with floor to roof glass windows. But it is poorly looked after,
-half the light bulbs were broken.
-the built in microwave was broken so a cheap kmart replacement was just left on the bench.
- soap holder was broken in the main shower so our soap had to sit on the floor.
-toilets were dirty and the carpet was not vacumed.
-the tv remote was broken. I contacted Lee twice about getting it fixed but he never got around to it.
Because of the generally poor level of cleanliness i would not stay at this unit again.