Owner's Response: Good morning, I went back and reread the text you sent me the morning you left our condo and you said ," We have left and headed home. Loved our home away from home." It seems that you did enjoy your stay until I contacted you personally and informed you that due to the excessive trash and damage to our condo , for the first time EVER , we would not be refunding a full deposit to our guests. We use the same cleaning lady every week and she is very aware of the condition of our unit from week to week. As you can tell from our other reviews, not only have we received constant ratings of mostly 5's, we have had returning guests and refunded their deposits immediately. Had you mentioned the problem with the internet during your stay, we would have made every effort to rectify this problem for you. (We have since installed a modem in our unit creating a private network for our guest.) From the beginning of using VRBO, the overview of our condo states that we are on the 3rd floor and there is no elevator. We wish you nothing but the best with the birth of your child and hope your future vacations are exactly what you are looking for. Sincerely, Kathy and Doug Osborne