After reviewing your comments regarding your recent stay in our unit I have decided to respond to issues that made your stay so horrible.
1. All responses I received from you were via text and at one point we actually spoke over the phone.
2. We provide an alarm/ clock in the master bedroom for your use
3. Ceiling fan in living room works by remote control which is left on coffee table with TV remotes.
4.We provide one roll of paper towels for your use during your stay as well as one tablet for the dishwasher. We do not provide a sponge if one was there it may have been left by the cleaning crew accidentally. We provide clean dish cloths and pot holders in kitchen drawer.
5. Switch for kitchen light is beside the refrigerator and it does work I was just there yesterday. Also the remote controlled ceiling fan works fine.
6. The Keypad dead bolt is only 2 years old. The unit can only be accessed or locked by keying in code and turning top knob as I explained over the phone the next day when you were preparing to leave and wanted to make sure the door was locked. I apologize that this was a technical challenge for you. We have never had any complaints previously.
7. I have never had any complaints previously regarding my taste in decor or furniture. The unit on many occasions has been referred to as quaint and comfy.
8. The dryer works fine and perhaps you should not have used high heat as there are several other settings to choose from.
9. If you have contacted me upon arrival regarding the comforters I would have 1. Came to remove and replace with fresh if found to be damp. 2. I have a cleaning service who cleans the unit for me and I have never had complaints regarding their cleaning before. However I cannot correct what I do not know about.
10. After speaking with you I did offer to cancel your stay since you were so dissatisfied with the home and only charge you one nights stay and the cleaning fee so that you could find accomodations that would better suit you and your guests. But you chose to not cancel the reservation after only one nights accomodation.
