Check-in: 4:00 PM
Check-out: 10:00 AM
Minimum age of primary renter:21
We were working for a week in Orlando. When we arrived, there is a guard at the guard shack but you have to talk into a box linked to the management company to let you in he gate.We sat in line no less than 15 minutes each day just to get in the gate with the cars backed up while a guard watched us. The guard refused to pass out passes. Ridiculous. The house was a nice house but there are a few things that need attention. When we arrived there was trash on the front porch where the trash had been emptied and they dropped napkins and food on the ground, very nasty and lots of ants. When we arrived there was not a single roll of toilet paper in the house. The upstairs AC for all of the bedrooms did not work for 2 days, it was 81 degrees when we came home from work at 7 pm. The management company sent a HVAC guy out at 10 pm, he found very dirty coils, and replaced 2 nasty filters. That showed me the house isn't getting maintained like it should. House only cooled to 76 the next day and a half. We actually left a day early because we didn't want to sleep in a hot house. Recommendations: Fire the security company, the trash guy, and whomever is responsible for maintenance. Too many places to rent in Orlando, find somewhere other than Bellavida Community.
Thank you for your feedback. We are very sorry for the trouble you experienced. This is not typical. In speaking with the home manager, the first contact we had was close to 9 pm regarding the a/c, to which we responded and had a tech at the home within an hours time. This same tech had been to the property only weeks before to change out the filers so please know the home is properly maintained. He had to return the next day for additional work while you were away and explained the unit had been off during the repairs and was cooling the home upon his departure. We tried to be as responsive as possible. As for the additional items, you made no mention of this to allow us to remedy it. Animals can roam and get into trash bins-etc and it sounds like this is what happened. If we had known, we would have been more than happy to have cleaned this. Please know we want our guest's stay to be a positive experience. That’s our goal. Unfortunately, challenges can arise and do from time to time and when that happens, we can only be responsive and seek to remedy them as quickly as possible. Thank you again.
Large space. Loved that!! Great neighborhood.
Carpet, sheets, towels need to be updated. Thread bare and old.
Thank you for your feedback, Ember. We appreciate it and have updated the linens in this home. We appreciate your business and feedback and are pleased to know you enjoyed your stay overall.
Decent large property
House Is nice and large. There were numerous small issues such as broken pool screen door, falling vertical blind pieces, plugged tub drain in one of the bathrooms and raccoons getting into trash every night. Property was clean. Internet and TVs worked fine. Gated neighborhood a plus in an otherwise shakey area of Kissimmee. Owner/caretaker responsive. Pool water cold but did not think was worth $25 a day to heat
Thank you kindly for your review. We're pleased you enjoyed the home and regret the minor issues that cropped up. We'll certainly ensure our property manager reviews the items you mentioned, as our goal is to ensure all our guests have a most enjoyable stay. Thank you again. -The Team at FL Star Vacations
great price and home was great
Really enjoyed this house all rooms upstairs which leaves all down below for entertaining. Rooms all had TV's in them will definitely command and stay back there again.
Thank you kindly for your review. We're so pleased you enjoyed the home. It was a pleasure to have you as our guest and we hope to welcome you back again soon.
-The Team at FL Star Vacations
Nice house! Close to Disney and other attractions.
We stayed here from Feb 8th to Feb 12. Great house, definitely recommended if you're planning on visiting Disney, Universal, or Sea World. There is a Walmart less than one mile away from the property.
The house has 6 bedrooms, and each has its own private bathroom!
The only reason I didn't give it 5 stars was because of the Wi-Fi. Besides the Wi-Fi constantly dropping/disconnecting you after 1 minute of usage, everything else was fine.
Thank you for your feedback. We're so pleased you enjoyed the home. It was our pleasure to have you as our guests. We regret any trouble with the internet. Similar to a personal residence, we rely on the local cable provider for WiFi so this is not something we have immediate quality control over. We typically don't experience any isues, so perhaps it was something isolated to that day - a shortage in the area. Its hard to say at this junture. However, we are always happy to troubleshoot for our guests should they encounter any challenges and report it to us. Despite the WiFi, we hope you had a most enjoyable Orlando vacation. Thank you again.
Heather, FL Star Vacations
A casa tem excelente localização.
A casa só não terá 5 estrelas porque na minha opinião faltam melhores utensílios domésticos, como uma torradeira maior, mais panelas e de melhor qualidade, mas certamente isso é fácil de resolver.
A empresa nos deu suporte imediato quando foi preciso, pois quando chegamos reportamos a falta de cafeteira e foi prontamente providenciado.
E confirmo que voltaria com certeza a me hospedar nesta casa.
Thank you kindly for your feedback. We appreciate your business and are pleased to know you enjoyed your home. We will be sure to look at our inventory of supplies and make any necessary replenishments. Thank you again. We hope to welcome you back again soon!