Ski-in/out Kiva at Beaver Creek, Wood Fireplace, Pool, Hot Tub, Fire Pit

Dear Doug, We are disappointed at your feedback regarding the level of service you received but pleased that you liked our housekeeping standards & presentation of the home. Prior to check-in we perform a pre-arrival inspection prior to arrival. You had requested a 1 p.m. check-in (our standard check in is 4 p.m), & housekeeping made a special effort to have the home ready. Our concierge was surprised when she arrived to do this that you had already checked yourselves in. They are not authorized to allow guests into our units. This was an error on their part & we apologize for this. We have discussed this with the manager to make sure it doesn’t happen again. Concierge had been in touch with you to discuss check in & address other concerns you had about kitchen appointments. She made a trip to the home & called to go through the kitchen inventory prior to your arrival. She explained that we would do an in-person meeting at the residence when you arrived. It is unfortunate that you didn’t respond when she tried to contact you on the day, as you would have avoided the disappointment you had at check in. In regards to parking, our concierge did send you explicit instructions and specified your allocated bay via text message once she knew the home was ready so as to expedite your arrival. We also have no record of you requesting your bags be collected from the garage so we assume this request was made to the front desk. They are not responsible for guests checking into our units or for coordinating with us for our guest check-ins. We are disappointed that you refused our concierge’s offer to tour the home when she met you at the garage, as we feel she would have been able to provide all the information you needed. We pride ourselves on our service, & when guests have issues we ensure these are remedied. As we did not hear from you about these issues, we had couldn’t ensure they were addressed. Hopefully when you return, you will give us the opportunity to remedy this.

Dear Victoria, Thank you for your positive review. We are so delighted that you and your friends enjoyed your stay at 430 Kiva, and we'd love to have you all back in the future. Kind regards, The Mountain Management Team

Dear Anushka, We are so delighted that you enjoyed your stay at Kiva with your husband and friends. We will be passing your kind comments on to the rest of the team, and would be delighted to welcome you back again in the future. Kind regards, The Mountain Management Team

Dear Kevin, We appreciate your positive feedback, and we are delighted you enjoyed your time at 430 Kiva. It was an absolute pleasure having you stay with us, and we look forward to having you again in the future. Kind regards, The Mountain Management Team

Dear Chris, We are pleased to hear that you enjoyed your time in Beaver Creek, thank you so much for your positive feedback. We do hope you'll consider us again in the future. Kind regards, The Mountain Management Team