Harris Properties: Brian, Elisabeth or Brigette
Canceled bookings will not receive a refund
House is in great location and has plenty of space. The back deck needs major repairs. Inside needs some updating and repairs also. House was not cleaned well at all for our arrival and cigarette butts were everywhere. This house could be a 5 star with a good cleaning and a few upgrades.
Hi Sondra, we are sorry you found the house unclean upon your arrival. Did you notify the office? We would have sent out the cleaners again to do the job right. I've sent this review to housekeeping and maintenance to get these work orders in. Again, we apologize you had to experience this during your vacation, but please know we are taking immediate action with these issues.
It has been 5 years since a family reunion. We had so much fun. The outside deck has a few boards that needs repair. A couple of the beds could use a new mattress. When the AC went out the property manger was quick to get it repaired. The kitchen was well equipped with everything you may need to feed a large group. Loved the ice maker. Thank you we had a great time.
Hi Cynthia! Thanks for the review, we are glad you had a great family reunion! We have added the deck boards to our maintenance order list. We have also forwarded this email to the owner to suggest new mattresses! We hope these were minor issues and didn't interfere with your overall enjoyment. We look forward to hosting you again, thanks for choosing Harris Properties!
Everything that Glitters is not always Gold
Initial communication with property management was excellent. I was told the property was being updated and any previous complaints posted in reviews were being addressed and reassured that the property would be in top shape upon arrival. First impressions where great. Had to wait for the cleaning supervisor to complete final walk through. Once allowed inside impression changed. Property was clean and in order but the overall maintenance and upkeep fail short. Most notable limited lighting due to nonworking light fixtures; light switches that did not operate any fixtures. Microwave was a fire safety hazard. The biggest issue that we saw in previous reviews was the back deck being aged and in need of replacement. Upon our arrival, the reviews were very true in regards to the deck needing replaced. We went to the local store and purchase a hammer after one of our guest cut their foot on a protruding nail and preceded to hammer the rest of the protruding nails back in place; however this was just a temporary fix for our stay. Pictures were taken and was told maintenance would respond from Harris Property as agreement stated but we never received a visit from such maintenance personnel. We enjoyed our stay; excellent location, very dated (1970 paneling walls), clean and comfortable.
Hi David, we are saddened to hear that we let you down during your vacation. We do try to fix and address all problems that are reported to us, therefore, I'm not sure why a maintenance employee wasn't sent out to address these issues. I have forwarded this info to our director of guest relations to figure out what happened with the communication of this issue. We are sorry that you had to deal with this during your vacation, as this is not how we pride ourselves in hosting our valued guests.
Best trip ever....
We had close family members, good food, and a fabulous beach all to ourselves. What made this house so special was the design of the house and the location. Just like the picture shows you go down the steps off the deck and you are on the beach just feet from the water. There is an empty lot on each side of the house so you have a long stretch of beach all to yourself. The little ones could run in the large beach area, while the adults assisted in building a sand castle that was huge. Still enough space to play games on the beach, hunt Easter eggs, and sun. Be sure to bring your comfortable bedding and extra towels to make your stay better. I would take a rug for the decking so you limit getting splinters and it will keep the sand down in the house. We had a blast!!!
Hi Sheri, We are so glad you and your family got to enjoy some much needed vacation time at Isle Call! We are pleased to hear there was plenty of room for games and lounging for all of your guests. Thank you for letting Harris Properties to find your perfect spot in the sand, we hope to host you again soon!
We had a great time!! The house is in a great location. Just far enough away from all the shops so it’s very peaceful. We saw dolphins swimming out in front of the house while we were there. House could use a little upkeep but nothing major. We would stay here again.
Hi Melissa, thanks for the five star review! We are thrilled you enjoyed the marine life in front of the house! The gulf coast has a lot of beautiful sites to see! Thank you for letting Harris Properties help find your perfect spot in the sand!
You can get more for your $$
Gulf shores is what made this vacation wonderful. A beautiful beach, weather was perfect and place located right off the coastline. We got what we needed. But you could get far more for your money when it comes to the home. The upkeep of this home needs a lot of work. Mind you, we knew going in this place was by no means fancy. We booked this house due to the amount of beds/bathrooms for the amount of people we had staying. It is not a “pretty” house and we all knew that going into it. Trying to stay a little budget friendly, we went for it.
The porch has nail heads sticking up of which we did have someone cut their foot. Parts of the deck floor are rotting, creating a hole. The beds are relatively comfortable but incredibly squeaky just by turning over or getting into them. There are no extra blankets in the house. The vents in the bathrooms are dusty and molded. The master does not have a shower, a giant in room bathtub but no shower. Very misleading by the pictures. And it is not a king size bed. An inefficient vacuum, broom but no dust pan, and tvs that do not work. Obviously tv do not matter so much but it is silly they don’t work.
Just do yourself a favor and find another house. This is definitely just a roof over your head if that is all you need.
Brooke, we are sorry that you feel that you had a poor experience. This is an older home and is booked back to back year round. The owner has blocked off some time this Winter to conduct significant renovations. We will send our maintenance team to inspect the vents. In regards to the TVs and vacuum, our guests are our eyes and ears of our homes and if anything is ever reported to us as not working, we will do our best to fix it immediately. We are sorry that there was not a dust pan, sometimes things to go missing in rental properties and we would have been happy to have brought you a replacement. Next time please call us with any issues and we would be happy to resolve them for you. We are sorry that we could not help you find your perfect spot in the sand.