Destination Big Bear
- english, spanish
Acceptable cabin but I won't be staying again
The cabin was overall decent. Comfortable and cozy, and the check-in was smooth. The kitchen was good with a lot of plates / utencils, I liked that. Though the knives *were* very dull as another review said. Some other problems stood out at the rental:
* Barely enough bath towels and no hand towels
* Some dirty pillows with no pillow cases
* In addition to paying a large cleaning fee, you're required to drive your own trash to the dump - not our group's idea of a fun vacation activity
* Presumably because of the clean-it-yourself policy, some of the dishes and utensils had dried food on them
* There was a nice TV, but no other games or activities. Most cabins will have like darts, board games, or pool.
Like I said, decent, but I probably will be looking for a different place to stay next time.
Thank you for taking the time to provide a review and feedback for growth. In regards to taking the trash yourself, we understand how this can be annoying but the City of Big Bear will not pick up trash from rental properties and therefore required the trash be taken to one of the two trash sites. With the cleanliness of some of the items or dullness of knives, we do not show any communication during your stay of reporting anything that was not to standard. For future visits, please contact the office as we can send emergency cleaners or replacement items to the home. Without it being reported, we can only assume that everything is to standard and being handled properly. For your next trip, while not all homes provide things like games, a lot of the homes do. Be sure to look over the home's description for the available amenities to ensure getting everything you want out of the home.
Destination Big Bear
Perfect Christmas getaway
Our rating is more truly a 4.5.
Our family really felt at home during our holiday stay here. The cabin is more spacious than the photos lend, and there are some nice perks like the beautiful modern bathrooms. Hot water comes on quickly, fireplace works nicely as do central heaters. TVs are easy to navigate and have options like Netflix and Amazon Video.
A couple things that would have locked in a five star rating: All of the kitchen cookware was very dated, the few knives on hand were dull and mismatched, not a wide selection of pots or pans, etc. What was on hand either appeared to be from a second hand store or pieced together and it made cooking meals a challenge. Along those same lines, spare blankets and towels were scarce or non existent. There was one towel provided per guest for our five day stay, to be exact. And one dish towel provided. Two hand towels, one per bathroom. No extras at all like paper towels or foil, etc. that might have made our stay more smooth. No washer/dryer on hand. And no garage access.
Our family has stayed in Big Bear for the weekend a handful of times, and had this been a weekend stay these things would have been less an issue. However a five day minimum was required to book this cabin during the holidays, some of these amenities would have made our extended stay more comfortable.
Overall though, we really enjoyed ourselves and are grateful to have celebrated Christmas and built great memories here.
Thank you so much.
Destination Big Bear is very happy to hear that your party was able to feel at home, and that the property was more spacious than expected. Also, that you an your guest enjoyed the bathrooms, the hot water (especially due to your winter stay), fireplace and central heating, the TVs, netflix, and amazon.
We do apologize for the kitchen cookware being outdated. We have noted this, and we'll let the homeowners know about this feedback. We do provide extra blankets, however if you were unable to find those we do deliver them to the property if you call , as well as extra towels and paper towels.
Due to the garage not being accessible those are strict rules that certain homeowners have due to personal reasons. Next time before booking you can message us and ask before booking and we can let you know if the property allows garage access. If it doesn't we do manage over 360 homes and our booking agents are more than happy to help you find a cabin with what you need including garage access.
We totally understand why you needed more supplies due to you being at the property for a longer time. If you ever have questions or concerns before booking, please ask. We definitely want your stay to be the best it can be. We hope to host you soon again!
Destination Big Bear