Overview
Hostaway is the #1 all-in-one vacation rental software that helps thousands of property managers around the world streamline every aspect of their business, so they can focus on what matters most. Unlike any other software, Hostaway’s PMS and Channel Manager scales up with your success. Each module and service are designed to ensure that property management companies can grow exponentially.
One of these property management companies is luxury vacation rentals management company Superhost.co. Since partnering with Hostaway in 2017, Superhost.co is enjoying a 65% year-on-year revenue growth while rapidly growing the number of bookings on Vrbo.
In 2016, Jeff and his family boked a short stay in a RV/Camper overlooking Malibu - a stay unlike anything they had experienced before in a hotel. They returned to their home in Philadelphia inspired to give the short-term rental business a try. Starting out as hosts, they wanted to do something exceptional with their home, so they added a rooftop jacuzzi! In January of 2019, they purchased a house to rent full-time, adn learnt how to optimize a listing, screen guests, and smoothly perform all necessary operations.
A year later, this business expanded, and they began to use their experience and expertise to help other hosts manage their properties on travel platforms like Vrbo. Today, Superhost.co is a national company which offers comprehensive short-term rental hosting services for 83 vacation rental properties of different sizes, from one to nine rooms, around New Jersey, Florida, Orland, Fort Lauderdale, Pennsylvania, Colorado and Virginia.
Looking for a new-generation software provider
When Jeff Giangiulio founded Superhost.co, he wanted to offer hosts a top-quality service, including distribution of their property listings to 250+ sites, ongoing SEO and pricing optimization, guest screening and running of day-to-day logistics. In 2017, in order to grow, Superhost.co needed to list their properties on all major channels. Thanks to his experience of 18+ years as a senior executive in the information technology sector, Jeff knew how to compare and evaluate software solutions.
In 2017, in order to grow, Superhost.co needed to list their properties on all major channels. Thanks to his experience of 18+ years as a senior executive in the information technology sector, Jeff knew how to compare and evaluate software solutions.
Jeff’s key requirements:
- Reliable, high-quality connections to channels like Vrbo
- A unified inbox to manage all communications in one place
- Reservation customization and flexibility
He shortlisted the top five connectivity software providers on the market, and in this process he learned that companies who have been around for many years provided great on-site maintenance capabilities, such as invoicing for cleaning services, but lacked the knowledge and seamless connections to digital distribution channels.
Discovering Hostaway, the leading all-in-one vacation rental software
Jeff discovered Hostaway, and he realized that Hostaway’s all-in-one software could not only meet his requirements with advanced features like Reservations Manager, Performance Dashboard, Owner Portal and Unified Inbox, but could also set his business up for exponential growth.
Hostaway’s Unified Inbox was exactly what Jeff was looking for, and more. Their API integrations with all major channels support email, text message, and WhatsApp, allowing Superhost.co to communicate effectively with all their guests before, during, and after their stay.
Superhost.co also benefits from Hostaway’s deep channel integration that puts their properties at the top of the list when guests are searching to book. Hostaway makes managing channel distribution easy, and provides tools for email and text marketing, customizable coupons, customizable booking websites and monthly webinars on how to get more bookings.
“Throughout my career in tech, I worked with many connectivity software providers, and I can confidently say that Hostaway are the best next-generation, all-in-one Property Management Software and Channel Manager that I’ve seen!”
Superhost.co’s customer service representatives use the Hostaway platform every day. They notice constant improvements that Hostaway introduces based on their customers’ feedback, such as new API integrations, automated reviews, synchronized calendars, and automated financial reporting.
“Our new joiners who come from other property management companies say that Hostaway is superior to all connectivity software solutions that they used.”
Boosting bookings on Vrbo with Hostaway
Hostaway is the kind of partner who keeps on innovating and improving. That includes bettering their connection with Vrbo.
Earlier this year, Jeff’s team realized that some of the messages from Vrbo guests didn’t show up in their inbox. “Unfortunately, until we figured out what was happening, we lost some bookings. But Hostaway helped us solve it by becoming one of the earliest adopters of Vrbo’s Messaging API integration.”
Jeff took an opportunity to be amongst the first testers for this API integration: “It was a game changer! The sync went smoothly, and we are not missing a single message from our potential guests.”
Thanks to Hostaway’s strong partnership with Vrbo, Superhost.co saw an almost instant 20% increase in Vrbo bookings.
Learn more about Hostaway
Launched in 2015, Hostaway has helped thousands of vacation rental property managers regain their focus on growing their business. Hostaway takes pride in aligning itself with the needs of the fast-evolving landscape and always provides reliable technology and great support.
Don’t get stuck in a broken routine with poor software. Manage your properties with Hostaway and experience a better business and life right away!