Overview
Vacation rental property management company Arrived looks after 300 properties in Oregon, Washington, Hawaii and California. Ten years ago, the company’s Founder and owner Jennifer Mucha listed her first properties on Vrbo. Since then, Vrbo became Jennifer’s best channel for boosting occupancy off-season: her vacation rental properties shortly generated more income and secured twice as many nights than other properties in her market.
Challenge
Despite the success, Jennifer knew that they couldn’t grow without a software solution for streamlining their operations. While Arrived’s business was going well, they could only add one home per year to their portfolio. Managing properties manually was simply taking too much time.
Solution
“If you think outside of the box, you have a better chance of succeeding,” says Jennifer. Since founding Arrived, she always tried to stay ahead of trends and innovations in the rental space, and she expects the same of her partners. She found it in Streamline.
Streamline makes us more efficient and frees my time so I can focus on pricing, marketing, and onsite operations, increasing our revenue.
Today, Arrived outpaces their competition with 90% occupancy in Hawaii and 250-300 nights per year booked in Oregon, compared to the market average of 140 nights.
Vrbo is still their top channel driving around 50% of their bookings, with the next closest channel offering only 20%.
Arrived is leveraging the messaging capability that allows them to manage and respond to Vrbo guest messages directly in the Streamline platform. Thanks to this integrated feature, their messages are automated and yet personable and personalized for specific homes and guests, saving the team time while still providing great guest experience. The relationship with Streamline team and Vrbo market managers adds value to the Arrived business, offering different perspectives and support for their team.
“The Streamline team are part of our family, and I couldn’t do it without them. They are easy to get a hold of and knowledgeable about our market. If they don’t have the tools we need, they build them.”
Integration with Vrbo and Streamline has been one of most substantial parts of my business in 21 years. It’s been a great partnership throughout the years as the vacation rental industry grew and changed. We’re working together towards the same goal: happy guests and happy owners!