1/5 – Ungenügend
Kevin B.
15. Feb. 2024
Gut: Lage
Verbesserungswürdig: Sauberkeit, Check-in, Kommunikation und Genauigkeit des Onlineauftritts
Terrible host with no integrity - STEER CLEAR
Vacation is precious. It’s important for bookings to go as planned. If this sounds reasonable, then DON’T book this property and avoid this host (Paolo Serpone). We enjoy choosing Vrbo properties that make vacations special. A hotel is just a hotel, but a Vrbo makes the accommodation a fabulous part of the vacation. For years we’ve booked Vrbo vacations and never had a host perform so abysmally.
We arrived and Paolo did not meet us, rather, his assistant brought us to a unit that was not what we had booked. Instead of a 2 bedrm/ 2 bthrm, beautiful apartment, we were stuffed into a cramped, dingy bed-sit / studio.
We assumed there was a mix up and contacted Paolo. No mistake - Paolo summarily decided we didn’t need the space and put us in a completely different unit! A unit that in Naples costs 1/3 of what we’d already paid. We could see the unit we had booked and clearly Paolo had rented it to another party!
Paolo evidently thought he was qualified to plan our vacation, to suit either his greed, or his stupidity in double booking. After a nasty exchange, all Paolo did was refund of a tiny part of the cost, and rudely told us to “enjoy the view” from the closet he’d stuck us in.
If this sounds like an unacceptable risk then don’t consider this or any property hosted by Paolo Serpone. There are great properties, hosted by people with integrity in Naples, so avoid this risk to your carefully planned vacation.
Kevin B.
Aufenthalt von 3 Nächten im Januar 2024