2/10 – Ungenügend
Kristen M.
26. Okt. 2023
Gut: Lage
Verbesserungswürdig: Sauberkeit und Kommunikation
No working toilet
The stay started off well with a very communicative host when we had a problem getting into the door that was our own fault.The place is small, old, creaky, but we knew what to expect.Great neighborhood and location.On arrival the toilet water was running-my radar went up that given the older building and pipes this toilet may give us problems.Well,it didn’t want to flush properly and clogged immediately.We let the host know that we would be out all day so they could fix the problem that was clogging the toilet. They sent a spouse to unclog the toilet but it did NOT resolve the issue.When we arrived to the apartment after it was “fixed” the water was still running and on the FIRST flush it clogged again.I contacted the host who said they would send a maintenance person the next day.I didn’t hear from anyone, no one showed up. So at that point we had gone 2.5 days without a toilet for my family of 4 and I’m 6m pregnant. We ended up leaving and staying with a friend at this point. After contacting the hosts they became less responsive and did not correct the situation in any way.They ended up apologizing, I requested at least a partial refund and was told I would get one but never did.The responses became automated. Having a functioning toilet is a BASIC need. We were accommodating and even spent more time out to use public restrooms as much as possible. The service was terrible and I would not recommend staying here or at any one of these hosts properties again.
Kristen M.
Aufenthalt von 4 Nächten im Oktober 2023
