Leisure at it's finest!
- english, french
Pool / Spa
Check-in: 4:00 p.m.
Check-out: 11:00 a.m.
Minimum age of primary renter:25
Max guests:6 (sleeps up to 6 adults)
Please discard all garbage and recycling upon departure.
100% refund if canceled at least 60 days before arrival date. 50% refund if canceled at least 30 days before arrival date.
Do NOT stay here !!!
Whatever you do, do not book this unit.
Unfortunately, these owners give all
VRBO’s a bad name and as a result I will now be booking my stays in reputable hotel rooms.
I travel with two small children, and without any notice I was told the unit would not be ready for us to check in at the stated time of 4pm. I was very understanding, and held off until after 6:30pm when I finally got there and to my surprise the cleaners were still there. Beds were still not made, dirty dishes in the dishwasher and three full loads of laundry on the floor. Smelly, wet towels and all.
At this point, my children were exhausted and all I wanted to do was put them to bed. The cleaners offered to stay to complete the laundry, but having them in our unit or coming back and forth for three hours while trying to put tired kids to sleep was just not an option.
Starting my stay to someone else’s mess was not my idea of a vacation. Washing three loads of other peoples dirty laundry was not how I had planned to relax with my family. Searching for clean bedding to frantically make a bed to put my baby to sleep was not how I would have liked to have my evening.
The worst part, the owners offer me a $30 credit.
If I were at a hotel, or staying with any of the other vrbo owners that have graciously hosted us, I know this would not have happened. And had it happened, due to unforeseen circumstances, our disturbances would have been compensated for more adequately.
These owners clearly have no understanding of what it takes to host people. If I had known the nightmare we were checking in to we would have cancelled our stay and booked somewhere else.
Hi Everyone, I am very sorry to see this terrible review on our listing we take so much pride in. My husband and I have rented our condo for the second summer and absolutely love sharing our place with people traveling through to enjoy Kelowna which we love so much! I hope you can see from all our other reviews that what Eva has written is not reflective of our standard. It is true that our unit was not ready for her arrival; we had not heard from our cleaner that she would not be coming and we could not get a hold of her at all which is not at all like her! We thought something was seriously wrong and were very concerned for her. A family friend who cleans was able to help us out to have the unit ready slightly late. Eva seemed very understanding as she and her family were going to dinner anyway and would not be checking in at 4 pm. The unit was ready for her (we have multiple sets of bedding, towels etc and although the last guests washing was not complete there was NO requirement for her to do any of it. Our friend/fill in cleaner confirmed that everything else was complete and offered to stay, come back later and/or come back the next day none the less, Eva declined all offers. Since everything seemed in order now we still wanted to provide Eva a complementary bottle of wine for her inconvenience. We do recognize that the last thing you want to do as a guest is worry about your accommodation on your vacation and we were and are still terribly sorry and apologized to no end and rectified the situation with minimal disruption considering this unforeseeable circumstance. We do go above and beyond to accommodate our guests and in Eva's case the impact she describes on her holiday is not accurate. She had a beautiful , clean, 3 bedroom 2 bathroom, fully equipped condo for a significantly reduced rate which might I add was $400/night less than a one bedroom hotel room at that time of the year. I hope you can note that our place is of great value, in a great location and accommodates larger groups and that a delay in check in is not at all the norm for us. We hope you will book our place so we can have the opportunity to continue to show great reviews! Thanks so much for your understanding and we look forward to your stay.
Nicole and Ben
Excellent stay, would definetley come back
We had a great time, excellent location, excellent unit. 2 small issues, BBQ wasn't clean at all, couldn't use, and oven doesn't work well.
Thanks so much for your review and for noting the issues! I would have loved to know this right away so I could get these issues fixed for your stay. Rest assured though that I have noted them now and next vacation rental season will not have these same issues. Thanks again for choosing us and look forward to having you back anytime!
Nicole and Ben
Perfect week in Kelowna
Absolutely loved using this condo for our week here this summer, it was perfect with the grass space just off the patio outside and the three separate bedrooms. Beautiful condo that has everything you could think of or need, we will definately look into renting it again. The only negative, and was minor, was the outside patio table didn't have 6 patio chairs to sit and eat around the table. We made do by bringing some out from the dining table in the condo but it would have been nice to have a proper patio set. That being said we had lovely weather and can't wait to stay here again. Highly recommend it.
Thanks so much for your lovely review. My husband and I love hosting our place for guests to enjoy. I wanted to let you know that we are looking at getting a new patio set for the 2020 summer vacation rentals. The current set was well loved and it's definitely time for that upgrade. :)
All the best to you and your family and hope to see you all again soon!
Nicole and Ben
Excellent place for a family vacation!
We couldn't have asked for anything better. It was perfect for our family and the owners provided absolutely everything we needed. This was our first time reserving a place like this and we were a little nervous before we went, but it was perfect.
Thank you so much for this review we are so glad you had a wonderful stay and hope you will be confident to book with us and others again. Hosting our condo is an absolute joy to us and we do try to do everything we can to make your stay as enjoyable as possible. Come back anytime!!
All the best,
Nicole and Ben
Cozy & Convenient!
Lovely stay, my colleagues & I were in Kelowna for a work event & this was a nice change from staying in a Hotel. The condo is very clean & comfortable. Loved the higher quality linens & towels.
Hi Linda, Thanks so much for your lovely review! I know you were hesitant to book a vrbo and I'm so glad you had a positive experience in our place! We would be delighted to host you and your colleagues again anytime. If/when you do come back please let us know how we can make your stay even better! My husband and I take a lot of pride to make our guests enjoy their vacation to the fullest!
Nicole and Ben
Beautiful and spacious condo!
A beautiful and clean condo unit in a prime location right across from the Hotel Elderado and easy access to the boardwalk and beaches. Super easy check in and check out, the unit was well stocked with all the essentials. I would highly recommend this unit!
Thanks so much for the lovely review. We take pride in making this an enjoyable stay for you by providing lots of details and well equipped condo. So glad you enjoyed your stay and hope others will too! :)
Come back anytime!
Nicole and Ben