- english, german
Pool / Spa
Check-in: 4:00 p.m.
Check-out: 9:00 a.m.
nur auf der Terrasse, nicht im Haus
Haustiere auf Anfrage erlaubt
Minimum age of primary renter:22
Smoking is allowed, but only outside at the Lanai.
No refunds for cancellations made after payment is made
Very happy with house, lovely. We had a great time and wanted to stay. We would have stayed longer if house was available.
I rented from July 15th through July 21st. 2019, And it is so sad that with such nice neighborhood and property, the management was so terrible. At my arrival in the walk through I was immediately told that the bathtub (Jacuzzi) in the master bedroom wasn't working for my enjoyment. I noticed right away the infestation of ants and bugs everywhere in the house., but the worst was the swimming pool filled with it. At bed time, we had do full laundry in all the beds linens due to how dirty we found them with hairs, stains and yellowish pillows. (It was disgusting). The house wasn't dusted at all, spiderwebs could be found in the wall corners and ceilings. It took several emails for the owner to respond to our complaints. She said that since she lives in Germany some other manager would take care of us, but that person never showed up, and then lied to the owner saying that he did. I had to filed and escalate a complaint to Home away with two days wasted already from our vacation due to the cleaning and with rest of the situation. The pool cleaning personnel goes every Wednesday so be aware that if someone books before that day will find a dirty pool from previous renters if not with ants. After several emails back and forward with the owner, I started to receive kind of hostiles response for her, because my constant complaints every time I found something inappropriate. I took pictures and documented every single detail. One night the fire sensor alarm started to beep constantly due to low battery, I had to call the check-in person to replace it and then the owner charged me from the damage deposit $85.00. Home Away got in contact with the owner to explain to her that the battery was not applicable to any damage charge and it was a matter of security, she deliberately hang up on them. Not been courteous enough she didn't even try to negotiate any refund do to all the inconveniences that me an my family had to go through. In the contrary, she told me that she was not going to charge me for the extra electricity used by day....(Seriously!). after all the laundry in the very first night. Home Away should not keep any kind of business with this homeowner unless the company want its name to be in a terrible reputation. In the various calls to Home Away the customer service was over the top, no issues at all...good job guys! however deal with this owner and property.
Family Rosario had rented the house for six days for a very good price. Electricity was included with $ 25. The first attempt to pay the vacation by Family Rosario´s credit card was rejected by the bank.
Better for all to reject those tenants.
Now to the complaint:
The jacuzzi does not work and therefore no jacuzzi is given in the house description as an amenity.
It was rainy season and it may be natural that sometimes a bug or an ant is in the house. There is no question of infestation. That is not the truth. Mosquito larvae were in the pool, but I ordered the pool service for cleaning immediately. This is a common problem in the rainy season.
The sheets were freshly washed, the house was freshly cleaned. If there was a dirty sheet, there were fresh sheets in the cabinets. It takes 3 minutes to change it.
After all the complaints, I offered the Rosario family to leave the house by getting their money back. They did not want to leave, they refused.
At the smoke detector a battery had to replaced, and the Rosario family called the property mangement at night to get it done. The cost for this amounted to $ 85.
Usually everyone can change a battery, especially since enough of them were available in the house. Its a vacation house, no hotel.
Family Rosario consumed over $ 85 power in one week, other tenants needed not more than $ 25.
I assume that the doors were open the whole time while AC was running.. I did not charge for the power, although only 25 $ were inluded.
My property mangement was with every complaint directly to the site and tried to do everything, family Rosario wanted.
But you could not please these people. In the end, they still tried to get money back . I have calculated the $ 85 for the nightly service, especially since I did not calculate the electricity ( also 85$) .
In the end I had no profit, because i had to pay extra pool service and the enormous power bill.
And additional work with constant calls and complaints.
A full-service hotel with 4 people would probably have cost more than 200% a day .
I have never had such tenants and next time i will select better.
Hidden gem, loved our stay!
We absolutely LOVED our stay at this home! The house was very nice, clean, and spacious. The covered patio area with the table was where we ate most of our meals, and it was covered so we were out of the sun. The kids as well as us adults enjoyed cooling off in the pool. One of the favorite things was to fish off of the dock, we caught several fish and released them back. The kids loved that! We even saw a turtle, no gators though. We truly enjoyed our stay here and we will definitely be back to stay again!!
Stay was Great 9-30Mar19
Our family really enjoyed the home and accommodations. Petra always responded in a timely manner to our questions. The home and grounds are kept clean and up-to-date. The property manager Peter was pleasant to work with at check in and check out. We definitely will consider this property in future trips to Cape Coral.
Winter Get- Away
Really enjoyed the house and pool. Everything was clean and well kept in a quiet neighborhood. We would definitely return next year if we hadn't bought a house of our own. The Cape Coral area was very nice with plenty of good restaurants.
thank you very much for spending your vacation in our house. It was a pleasure having you here.
Great vacation home in nice location
Beautiful 3 bedroom vacation home with heated pool in good and quite location. Shopping and restaurants right around the corner. Very friendly and accomodating owner. We will visit again.