Evolve Vacation Rental
- english, french, german, spanish
Check-in: 4:00 p.m.
Check-out: 10:00 a.m.
Minimum age of primary renter:25
This Place Is A Disaster
My wife and I recently rented your Rupert, VA home for a weekend with our family. The pictures that you posted convinced us that the home would be perfect in every way.
Unfortunately, when we arrived it was a different story. All of us – eight adults and six grandchildren – were shocked at the condition of the home and realized that some time must have passed since those original photos were posted. We found the interior of the home in such deplorable shape:
• A cooler of rotted, maggoty, steaks greeted us as we entered the kitchen. Gagging over the putrid stench it created, our oldest grandson had to drag it outside as we tried not to vomit. How did your cleaning crew miss that one?
• The dishwasher didn’t work, which was a major inconvenience with 14 people staying there. How long does it take to fix or replace a dishwasher?
• When we attempted to make coffee we found the glass carafe for the coffee maker had a hole in the bottom of it. Thankfully there was large coffee urn we were able to use.
• The potable water smelled of sulphur. We were told to let it run and the smell would dissipate. After the days of use by 14 people, it still smelled like sulfur.
• There were dead flies on the kitchen window ledges.
• There were live mice scurrying about and their droppings found in the kitchen drawers and living room, and likely in the other rooms as well.
• We found petrified dog poo in the living room. When my daughter removed it and washed the area, she found more under the area rug, as well.
• The large TV was not hooked up to the cable.
• Unfortunately, the central heat isn’t turned on until November, and it took two days of constantly feeding the fireplaces with wood (which we purchased) to get rid of the bone chilling atmosphere. When we found the three well-hidden space heaters, the breakers flipped off.
• The bathtub and toilet on the main floor were in a deplorable state and need replacing, and the floor under the toilet was about to cave in as the floor is likely rotted. The baseboard heating units are filthy, broken and hanging off the walls.
• There are no locks on the bathroom doors, and the door to a tiny bathroom off the main floor bedroom is broken and literally will not shut.
The owner has not taken any ownership for these issues; thankfully Evolve Vacation Rental, have been great to work with and refunded us any profit they made on this listing. They should delist this property from their offering.
A lovely escape
A beautiful home, a well equipped kitchen, and lovely grounds made my and my family's trip delightful.
We hope to return and recommend this property highly.
Good and Bad
The Good: Great locale, charming home, well appointed kitchen, pool, space for lawn games. The Bad: Though the property was advertised with air conditioning (one of our main requests) there was none. 2nd floor bedrooms were hot at night (early July). Had to go out and buy fans. Two of our family have allergies and having to keep windows open for ventilation kept them coughing and sneezing. Opened the dishwasher the first evening after a meal for 7 adults and 2 children to find dirty water lying in the bottom and the dishwasher non functioning. Contacted owner about both ac and dishwasher but neither situation was ever remedied. Evolve, the agency that handled the booking through VRBO was not a strong advocate on our behalf for a reasonable rebate. We will not book through them again. Owner was charming and polite but nonchalant about each of these problems, never offering to fix them during our stay. I am not sure what recourse one really has when a property is not as advertised, especially when it involves a key factor you used in choosing the property. The full amount had been prepaid. Some traveled from GA & TN for the week. We were not alerted beforehand by the owner and given the opportunity to cancel or accept it “as is” at a reduced rate. We came away quite discouraged by the lack of protection for the renter in such a situation. Not sure we will use VRBO in the future.
Hi Roy, We were very sorry to hear that your stay fell short of expectations. While central A/C is not available since the house was built in 1856, the homeowner usually provides two A/C units for the guests during the hottest part of the year. We are sorry that these were not available when an unexpected heatwave hit during part of your stay, and we appreciate your patience as our team and the owner worked to provide a resolution. The owner has had multiple repairs done on the dishwasher, but due to ongoing issues, they have removed it from the listing to avoid disappointing their upcoming guests. We hope that the additional measures taken by Evolve compensated for some of your experience, and we would love the opportunity to travel with you again the next time that you book a vacation rental! Best, the Evolve Team
Quirky old house, great for a large group!
We stayed here for a few days with 9 adults and 6 kids and it worked out perfectly. The house is decorated with great style and we loved the wood burning stoves and fireplace. Although it was too cold for the pool it seems like a great place to be in the warmer months.
My only complaint was that I wish I had been warned that the heat would not be turned on during our stay. We were fine with space heaters and the fireplace but it was damp and chilly when we arrived and some of us didn't bring enough warm clothes. In addition, the water definitely smells like sulfur. If you're a laid back traveler more interested in a cool experience than the luxuries of a more modern place, this house is for you.....but if you are picky this might not be the place for you!
lovely home and pool
We are a group of 14 women who have rented a house together for the last 10 yrs and understand that each house has its pros and cons.
The pros of this house are that the grounds and pool are beautiful, the house is spacious and can accomodate a crowd and the surrounding area has a lot to offer. Weather permitting we ate al fresco almost every night dining with the fireflies.
The cons are that we were told check in was at 3 but the housekeeper was told 4 and she wasn’t finished cleaning when we arrived. Having a crew to clean would remedy this problem as it is a large house. I also believe the house had not been opened or rented recently as the outside porches and furniture were not clean with lots of cobwebsand dirt and they need repair as some boards are rotted. Opening windows showed windowsills full of dead bugs and there were mouse droppings in empty kitchen drawers. The main kitchen refrigerator did not work but there was another inside the back door that did work but there is no ice maker. The dishwasher did not work and we had to buy dish soap for hand washing.
When you rent a house for 15 you expect dishes and glasses and coffee mugs that can handle the traffic. A little better stocking and effort is needed especially when you are hand washing.
We have had the issue of clutter in other homes we have rented and this one also has that dilemma. All the coat hooks, table tops and closets were taken up with the owners winter coats and personal effects. The bathrooms also had a lot of owners supplies and need some work in that the toilet was wobbly and shower heads a bit clogged from the soft water.
The beds are comfortable and the window air conditioners worked well but the bunk room was very hot and had no ac or fans. With mattresses on the floor that room was hard to sleep in.
There are 2 stairways which are steep and one does not have a handrail. We did have a ‘fall’ that did not result in an injury but the rug on the stairs needs to be removed.
Recognizing that this is an older home and that I believe this is the first year it has been rented out one can expect that this will be a learning experience for the owners. With attention to all of these shortcomings this house will be a wonderful place for gatherings in the future.
We did contact the owner regarding the mouse droppings and the housekeeper came immediately to reclean the kitchen and brought us wine glasses as there were none.
Angela, thank you for your detailed review. We're glad your group enjoyed this Victorian era home overall, but are sorry to hear that certain aspects didn't meet your expectations. We welcome constructive feedback to make improvements for future guests.
We clearly note in the communication sent prior to arrival that check-in is at 4pm, and when your group arrived at 2 pm, the cleaner was finishing up to make sure the house was meticulously clean for your stay. The deck is 160 years old and is repaired regularly. It does get a little dusty each week when the gardener comes and is typically swept off.
We understand a new case of wine glasses was delivered to you, as some glasses bad broken from previous guests. We do not advertise that this property has a dishwasher, but we are sorry if that caught you off guard.
This home is guest ready and all of the personal belongings are locked away in one closet, except for a coat closet in the kitchen. All closets in each room are empty, with the exception of blankets and pillows that belong to each room.
We accurately reflect the bunk room in the listing photos with the beds on the floor. The ceiling is an A-frame and only 7 feet high in the center. Any elevation of the beds wouldn't work and as the room was designed and constructed for children, they have had nothing but praise for how awesome it is. This was one of the hottest summers on record for the area, especially the week of your stay. There are three standing fans in the bunk room to help make guests comfortable. This house was built in 1865, and was done so with a different type of natural air conditioning, including the covered porch that wraps around the house and blocks direct sunlight from bombarding the house. At all times in the summer, it is suggested that guests open doors and windows throughout the house and provide for a cross breeze. This info is written in the house manual that is provided on the dining room table.
The stairs are new and were constructed over steep stairs from 1856 original construction. We can confidently confirm there is no evidence of mice in this home and this house is regularly inspected by a pest control company. It appears that there was a chipmunk stuck, which was released.
The homeowner does all they can to ensure all guests who come to visit have the optimal stay. We look forward to this charming home hosting many satisfied guests! Best, the Evolve Team
This house is huge and homely. The property is the perfect size. Plenty of room to set up lawn games, multiple options for camp fires. The pool is terrific for hanging out in or around. Didn’t know there was not a microwave though, keep that in mind when planning food! Definitely would stay there again. Plenty of bathrooms and sleeping areas.