- english, portuguese
Pool / Spa
100% refund if canceled at least 60 days before arrival date. 50% refund if canceled at least 30 days before arrival date.
Damage and incidentals
You will be responsible for any damage to the rental property caused by you or your party during your stay.
Max guests: 10
Minimum age of primary renter: 21
The best stay
Very clean and organize look forward to stay again in this property.
Nice home. Slightly disappointing customer service.
Our experience was mostly positive! The home was beautiful. What I expected from the online listing. Clean. Beds were not the softest but they were ok. Good sized rooms. Pool was pretty small but it worked. We could go to the big pool for more swimming if we wanted to. Communication leading up to staying at the home was great! The house could use some updating with the kitchen equipment. The TV’s were not hooked up and batteries were dead in many of the remotes. We did not really need them but would have been nice if they would have worked. The pool filter was also not working very well. The pool was often kinda dirty.
I would have rated this higher except we had a terrible experience, not really at the managers fault but how it was handled was less then acceptable. So we came home late in the evening (about 1030pm) from a long day at the Orange County Convention Center. My daughter was playing in a volleyball tournament. Anyway, it was 85 degrees in the house. The AC quit working. I couldn’t get ahold of anyone. Finally after about 30 minutes I got a text from the realtor that works with Snowbird and told me she would get ahold of the manager. About 30 minutes later (so now it is like midnight) he texts me. I explain the situation. All i got was “we can’t get a technician there tonight. Sorry for your inconvenience”. It was 85 in the house. It was hot and sticky and no breeze. It was miserable. We ran to Walmart at 2am to get fans. We got like no sleep! I texted and was ignored. There was no offer of any alternatives. The next day around 1030am I finally got a call that the AC was being worked on (it was already like 90 degrees outside). We were gone again. When we got home it was fixed but it was still like 80 in the house. It took over 24 hours to catch up. They did say they would refund us the night but they didn't really make up for the lack of sleep, the fans we purchased, the extra miles/gas run to Walmart in the middle of the night. It was rude to ignore me and offer no other alternatives. That was very disappointing.
In conclusion, great place but hope you don’t run into any major issues, especially at night. Resolution of that might be pretty disappointing.
The internet service wasnt working well, there were no wash cloths provided only towels.
There were no issues with renting property, great with last minute decision.
This home is both beautiful inside and out! The neighborhood is quiet and beautiful as well! It was the perfect fit for my entire family and met everyone of our needs! I would only suggest that they add a tv into the only room that doesn’t have one upstairs and to make sure all the TVs work. Had a slight problem but it was quickly fixed when notified. Book this home and you won’t be disappointed. The next time that we come we will be booking here again!
Hi, Valerie! Thank you so much for your kind review. It was great to have you as our guest. We are glad that you and your family enjoyed the stay. All the mentioned suggestions will be sent to our team. Kind regards, Snowbird.
It was everything we were hoping for and more.
We thoroughly enjoyed our time here. Property was clean and well maintained. I will be asking for a future reservation again.
Hi, Tricia! Thank you for your kind review. It was great had you as our guest. Please come back again!!!