Three beautiful cottages in a private 40 acre estate near the Tamar Valley - Kellywyk Cottage

Dear Josef,

Thank you for your kind review - its important to us that our guests have a good holiday and so we are very pleased you enjoyed your time with us here in our beautiful, quiet part of Cornwall. We hope to see you again one day!

With Kind regards, Andrew

Thank you for your review. We are delighted you enjoyed your holiday here at Rowse. We are lucky to live in such a beautiful, peaceful part of Cornwall and yet it is the perfect base from which to explore both Devon & Cornwall. As for our 3 cottages we do our best to make them a proper home from home, so again we are delighted you thought the same! We hope to see you again one day!

Thank you for your review & we are delighted you enjoyed your stay here at Rowse! It is very importatnt to us that our guests enjoy their holidays here, so we always welcome feedback - so again thank you. We hope to see you again one day in our beautiful, peaceful part of Cornwall! Andrew

Thank you for your kind review. We are very happy you enjoyed your holiday here!

Dear Beatrice,

We are shocked at your review. We have been managing our cottages for 12 years & always have 5 star reviews. If you had questions about the cottage why did you not discuss when you were here?

To answer your points clearly:

* Our cottages are professionally cleaned and checked on every changeover. They are never dirty or dusty.

* your comment about 'pestilence' is damaging and untrue. If you refer to an occasional spider or fly, well this is the country!

* The dining chairs are high but are designed as eating chairs in the kitchen - nobody else has ever mentioned they are too high.

* We provide as standard salt, pepper, sugar, coffee, tea, a homemade cream tea & milk.

* We provide 7 dishwasher tablets & special eco dishwashing soap.

* We provide 2 toilet rolls per bathroom.

* We give clean towels & bedding every week.

* In July we do not need heating. But in your cottage there was electric heating you could have turned on in each room if you wished. There was no need to be cold!

The above is our standard practice, and we are independently assessed by our agency as 4 star accommodation. so we are very puzzled as to your comments & poor rating. We think this is very unfair and damaging to our business.

If you had such issues when you were here why did you not say something? And why post your review 3 months later?

Reviews are really important and we ask all our guests for such. But yours is very unfair and also untrue, and we cannot understand why you should do this.