Three Bedroom Apartment, Sleeps 7
- english, french, german, spanish, italian
Check-in: 3:00 p.m.
Check-out: 11:00 a.m.
Minimum age of primary renter:18
Reservation ID 135319871; Property ID 8698034ha
The check-in process was chaotic, as there was not a representative to meet us when we arrived. (We had emailed the property owner, Hintown, twice beforehand to advise regarding our estimated time of arrival.) When we arrived, we had to contact a couple of phone numbers several times in order to reach a live person. We had to wait about 1.5 hours before a representative came to meet us.
We then vacated the property about an hour later (after we were able to find available hotel rooms) and did not complete our stay in the property, due to the presence of mold in the property, and the general dirtiness of the property. We took photos of the mold and dirtiness, and emailed them to the owner. The representative that met us at the property to let us in, Carlos, also took photos with his phone. We ended up having to pay for 3 hotel rooms.
The owner agreed to refund our payment in full. Please process the refund.
Thank you for your assistance.
Very nice place . Clean convenient and helpful