We’re here for you before, during and after your stay

From the moment you book until your trip is over, we’re here to help your stay go right. Learn more about our Book with Confidence Guarantee and other benefits that we provide every time you book and pay through Vrbo.

Before your stay

Here’s how we protect your trip before it even begins.

Selecting Premier Hosts

Our Premier Hosts consistently provide great experiences for their guests. When you see Premier Host on a property, you can feel more confident about the property description, photos and amenities.

Protecting your payments

When you pay through Vrbo, we protect your rental payment against fraud. If your payment ends up in the hands of someone other than the host, we’ll pay you bAck.

How to pay securely

Screening for fraud

Verified accounts, background checks and fraud checks are a few of the ways that we are screening for fraud.

Re-booking when you need it

It doesn’t happen often, but if a host has to cancel a booking at the last minute, we have dedicated re-booking specialists here to help you book similar accommodation.

During your stay

We’re here to help your stay go smoothly.

Helping you with our dedicated care team

Our experts are available to answer any questions that come up during your stay. If you need help contacting the host or just have some questions, we’re here to help.

Visit help centre

Lodging if you’re in need

If you can’t get into the property or if you discover that it was significantly misrepresented online (fewer bedrooms, material defects etc.), let us know in the first 12 hours. We’ll try to find you new accommodation so your trip can go on smoothly.

After your stay

Even after your trip is over, we’re still here to help.

Protecting your damage deposit

If the host wrongfully withholds your damage deposit after your stay, we’ll help you get it back.

Want more specifics on our Book with Confidence Guarantee?

Get trip insurance

In addition to the benefits that you get every time you book through HomeAway, you may want additional protection for your trip. Consider purchasing one of these trip insurance options from our partners.

Learn more

Cancellation Protection

Get reimbursed for non-refundable trip costs if you have to cancel because of illness, injury, weather-related cancellations, theft of visa or passport, or involuntary loss of employment.

Damage Protection

Get additional protection from extra expenses due to accidental damage to the property during your trip.