Discover Your Urban Oasis -a Hidden Gem in the Heart of Cleveland!

Thank you for your feedback. I’m sorry to hear that the surrounding area didn’t match your personal preferences. Our listing clearly describes the home as an urban property, and we provide detailed photos and information so guests know exactly what to expect. As you noted, the apartment itself was exactly as advertised. Many guests stay with us because of the convenient location near Cleveland’s major hospitals and campus, but we understand that every traveler has different expectations and comfort levels with urban environments. We appreciate you taking the time to share your thoughts and wish you the best in your future travels.

Thank you for allowing me to host your visit. You are welcome to return any time, great guests.

Thank you Kathryn.

Thank you for allowing me to host your stay.

As a host and owner, I am concerned that you did not allow me the opportunity to address your concerns during your stay. You had no issues communicating with me before and during your stay and I was readily available and answered your concerns when you needed additional instructions opening the lockbox, using the door code; accessing the streaming service; requesting additional towels which I provided (although there were 4 sets of towels, facecloths and washcloths available -- and additional washcloths for 4 people and there was only 2 guests visiting); advising me that you like to sit outside and whether seating was available (which was made available to you). I responded and forward information to you concerning your request of free events to attend while visiting Cleveland. Because you did not allow me an opportunity to address your concerns while you were visiting, I will do so now. The doorknob you spoke of does not turn it was screwed into the door with power tools and was put there to allow you to open and close the door only (I repaired what you damaged). The property does NOT have housing code violations. The gutters, front and back porch including the railings are safe. If I had known you felt uncomfortable using the back stairs, I would have provided you key access to use the front inside stairway to enter and exit the property. I appreciate your concerns and the opportunity to host your visit. Thank you for identifying that I have outstanding customer service skills and that VRBO needs more of me.