Your Pet-friendly Getaway w/ Rooftop & Pool Tulum

This apartment is perfect for small families, groups of 3, and travelers with pets. Located in La Veleta, just steps from cozy cafés, bars, and restaurants, and only a 10-minute drive to the beach and magical cenotes.
Enjoy:
Concierge (9:00 a.m. – 9:00 p.m.)
Weekly yoga sessions
Cleaning every 5 days (long-term stays)
Outdoor tub to relax under the stars

Cozy, pet-friendly, and full of comforts

Perfect for solo travelers, couples, or small families (max. 3 guests), this charming apartment in La Veleta offers the perfect balance of comfort, style, and location. And yes—your furry friend is welcome too.

Located just steps from some of Tulum’s best cafés, bars, and restaurants, and only 10 minutes from the white-sand beaches and magical cenotes.

Enjoy luxury amenities designed for your stay:
3 pools + 7 plunge pools
Charcoal BBQ stations
Hammock area for sunset views
Fully equipped gym
Virtual concierge (9:00 a.m. – 9:00 p.m.)

Our concierge can assist you with:
Private chef
In-room massages
Airport transportation or private driver
These services are available upon request and may have an extra cost.

Sleeping arrangements:

Main bedroom: King-size bed
Living room: Queen-size sofa bed

Your fully equipped kitchen includes:
Refrigerator, microwave, utensils, towels, Smart TV
(Hairdryer and iron available upon request before arrival)

Housekeeping tailored to the length of your stay – perfect for long stays.

Onsite staff schedule:

Receptionist: Monday to Saturday (8:00 a.m. – 5:00 p.m.)
Night guard: Daily (7:00 p.m. – 7:00 a.m.)
Maintenance: Daily (9:00 a.m. – 2:00 p.m.)

Have any questions? Our support team is always ready to help.
Come experience Tulum with us — you, your family, and your pet.

On the rooftop, indulge in our unique bridge pool and hydro plunge pools, surrounded by BBQ areas and a hammock zone — perfect for relaxing under the Tulum sky. The ground floor also features two large pools, and you’ll have access to a fully equipped gym within the condominium.

All amenities are available from 8:00 a.m. to 10:00 p.m., designed to make your stay even more enjoyable.

Please make sure to review our House rule Manual, where you’ll find important information — including a dedicated section for pet rules that must be followed during your stay.

Our online concierge is available daily from 9:00 a.m. to 9:00 p.m., with an average response time of just 30 minutes. For a smoother experience, we recommend using the APP to communicate with us directly.

Need something outside those hours? Don’t worry — our front desk is available to assist you in person, and our entire staff is always happy to help with anything you may need during your stay. Your comfort is our priority.

If anything comes up during your stay, our skilled maintenance team is committed to resolving it as promptly as possible within working hours. Please report any issues immediately via the APP, preferably with a quick photo, so we can address it efficiently.

Note: Tulum is a magical yet growing destination. This means occasional power outages or internet interruptions may happen from time to time and are beyond our control. Also, being surrounded by lush jungle, spotting an occasional bug is possible.

Still, rest assured — any issues with electricity, water, or Wi-Fi are reported immediately to the proper authorities, and we do everything in our hands to support a fast resolution.

Ready to experience the magic of Tulum with comfort, service, and style? Don’t wait — book your stay now and let us take care of the rest. Your unforgettable escape starts here.
Please note that Tulum is still developing, which means you might experience occasional power outages beyond our control. Due to its lush jungle surroundings, encountering the odd bug is also a possibility. However, we assure you that any issues with provided services like internet, water, or power will be swiftly addressed to the relevant authorities for resolution.

In case of any concerns during your stay, our skilled maintenance team is committed to resolving them as promptly as possible within their working hours. We kindly ask you to report any issues immediately, accompanied by photos, through the APP, to assist us in addressing your concerns efficiently.


ADDITIONAL RULES

We include one housekeeping visit for stays of 7 nights or more.

Upon check-in, you will be provided with towels, linens, shampoo, conditioner, soap, and toilet paper for your convenience. Our housekeeping team will replenish the shampoo, conditioner, soap, and toilet paper at no additional cost while their scheduled cleaning takes place. If you wish to change linens and towels has an extra cost and must be requested through the APP via message.

Housekeeping hours may vary and are scheduled one day in advance, offering limited flexibility. Please request the housekeeping service through the APP via message at least 1 day prior.

Please inform us via the APP if you intend to host guests, providing their full names for our records. Note that only 4 people are permitted to stay overnight in the apartment.

Minimum age to make a reservation is 18

No parties. Significant noise or playing loud music after 22:00 pm.

Smoking of any substance inside the unit is strictly prohibited. If evidence of smoking is found, a $250 fee will be charged.

Check-in is at or after 4:00 pm, and check-out is no later than 11:00 am. Early check-in or late check-out is subject to availability and prior approval. Unapproved late check-outs will incur a fee of $100 per hour for each hour past 11:00 am.

For reservations of 7 days or more, we cover a certain amount of electricity and water usage. If you exceed this allowance, the difference will be charged. Before your check-in, we will send you the initial meter readings for both electricity and water, and we will do the same at your checkout.

Please do not remove your makeup or sunscreen with the towels. If there is evidence of stained towels or sheets after your checkout, we will wash them. However, if the stains do not come off, we will have to charge you for a new set.

There are trash containers beside the pharmacy. Please deposit your trash there.

Smart Depas

Regulations for Common Areas

COMMON AREAS: The development includes common areas and the units corresponding to the trustees' rights of each owner. Common areas are those intended for the use of the community to meet collective needs and for recreational or entertainment purposes, also of a collective nature. To promote a clean, orderly, and safe environment in the common areas of the condominium, governed by applicable laws, but not limited to them, the following rules for use and maintenance are established:

A. Smoking is not allowed in common areas without your own ashtray. Cigarette butts must be disposed of in trash cans exclusively.
B. Residents must clean any common area they dirty. This includes, but is not limited to, spills, food waste, and any other type of disorder.
C. Use of Common Bathrooms: In case of causing a blockage in any bathroom of the common areas, it must be reported immediately to the administration for prompt resolution.
D. Garbage must be deposited in designated containers besides the pharmacy. It is allowed to leave closed and hole-free garbage bags outside the main doors of the rented apartment only between 10:00 p.m. and 10:00 a.m. If you dirty the common area, you must take care of the cleaning. In the case of boxes, flatten them.
E. Glass is not allowed in common areas. Pools, swimming pools, sunbathing areas, snack bars, gardens, common roof gardens, machine rooms, laundry rooms, service rooms, maintenance storage rooms, as well as all spaces intended for general facilities and common services.
F. Residents and their visitors must use the common areas during the hours defined by the administration. It is prohibited to carry out activities that disturb the peace of other owners, guests, visitors, or residents.
G. Any person who engages in acts contrary to morality and good manners in common areas will be immediately expelled.
H. At any time of the day or night, it is strictly prohibited to use any device that generates excessive sound or noise that can be heard from one unit to another or in common areas, such as speakers, music systems, TVs, computers, or cell phone calls, which disturb the tranquillity of other residents. Headphones must be used at all times for these activities.
I. From 10:00 p.m. to 8:00 a.m., voices should be regulated, and no noise that disrupts peaceful coexistence throughout the property will be allowed.
J. Physical or verbal acts of violence are prohibited.

RESPONSIBILITY FOR PETS IN COMMON AREAS

A. Control of Pets in Common Areas: Pet owners must keep their pets on a leash at all times when in common areas of the condominium, regardless of the animal's size or temperament. This is to ensure the safety of all residents and other pets.
B. Cleaning Pet Waste: It is the pet owner's responsibility to immediately clean up any waste (feces or urine) their pet leaves in common areas. Proper cleaning equipment must be used, and waste must be disposed of hygienically and environmentally respectfully.
C. Responsibility for Damage or Injury: The pet owner is responsible for any damage or injury caused by their pet to people, other pets, or condominium property.
D. Introducing pets into pools is strictly prohibited.
Failure to comply with these rules may result in penalties, as stipulated in the condominium regulations. These rules are designed to keep common areas in optimal conditions for the enjoyment of all residents and visitors.