2/10 Horrible
Troy G.
13 de oct de 2025
Aspectos negativos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
This was a bust for me. My mom and I were looking forward to staying here after a day of enjoying the fall colors in Vail and Frisco. We arrived at about 9:00 that evening to check in late. I followed the instructions that Leavetown, the booking agency, emailed me. When I arrived at the address provided in the email it was closed. In the dark and with my elderly mom wanting to head to bed, I started looking around for some notice on the building. The only thing I could find was a sign stating that the office was open until 7pm. According to the email that Leavetown sent it should have been open until 11pm. At this point I knew at the very least the check in process would be difficult. I called Leavetown to get some assistance. The only thing the agent could offer was an apology and to re-email the same flawed instructions. They also suggested I call the onsite support. I called the onsite support and told them about needing to check in to the unit. The support person said that they do not manage the property I was calling about. Frustrated with my experience, I left Keystone to find lodging elsewhere. The next day I called Leavetown to talk about my experinece and request a refund. Several emails and another phone call the later the answer was "no" since they claimed they provided me with the correct information to check. So I had my card services work out a refund with them after the fact. Leavetown never apologized for the miscommunication.
Troy G.
Se alojó 1 noche en septiembre de 2025
