I will express my deep dissatisfaction with my recent rental experience. We had booked Apt 2502 in the H2 building in Cartagena but at the last minute, the owner relocated us to a lower floor unit. This was deceptive, but worse, it was infested with cockroaches.
The presence of cockroaches, a nocturnal pest, became apparent after sunset, rendering our stay unbearable. I documented this issue with pictures and reported it promptly to VRBO and the host.
Despite the owner's claim of extermination, the issue persisted, and we were forced to leave. Considering the high season in Cartagena, finding an alternative rental proved challenging.
Upon further investigation I saw the host listed this unit under his name and also his property manager’s name and then at the last minute had moved another person to a lower floor unit with cockroaches also. Then, he claims it was a booking error. What a horrible place to stay.