Polo Towers, 0 habitaciones, 1 baño, capacidad para 2 máximo
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Don't stay here. FIRST! The pictures didn't depict our room properly so there were three of us stuffed in a tiny studio, then after we checked in-looking obviously exhausted-they kept us around for 30 minutes promising us free stuff SO we agreed to go to a "short meeting" to learn about what they had to offer. We showed up the next day and it turned out to be 2 HOURS and the individual who was assigned to us kept insisting we will buy it. We got angry about 30 minutes in and left and then the front desk called us OVER AND OVER to reschedule this meeting. We finally answered and insisted that we weren't interested and we just wanted our free stuff, they kept INSISTING that we go to this meeting when we said multiple times that we weren't interested.
Lastly, we had a dirty blanket.
Thank you for taking the time to share your feedback about your recent stay with us. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. Please know that we really appreciate your feedback and we have shared your comments with our on-site team.
We are sorry to hear your experience with our vacation ownership department was unpleasant. It is certainly our top priority to ensure that all guests receive accurate information regarding the voluntary timeshare presentations we offer guests to learn more about our exciting program.
If you give us another chance we can assure you that the next time you are here in town we will do our best to give you the great experience that so many of our guests have grown so fond of.
This room was a cozy studio in the Polo Towers in Las Vegas. Hotel did not have a casino and was nice and quiet - which I really appreciated. Staff was helpful and friendly. However, this property was hard to find. The address given by Home Away was Las Vegas Blvd but you could not access the property from it. Instead, you had to drive down to Harmon Ave, turn east and then make another right on Planet Hollywood. Once I discovered that, no issues getting to the hotel. The other thing is, this is a vacation rental property so your arrival and departure gift was a sales pitch for 4 days/3 night stay at any Desert Diamond property if you gave them $149 to "activate" your gift. I walked away from both. Otherwise, a nice stay and a much lower cost than other properties, on the Strip, and real close to the Belagio where my conference was. I would stay again.
Didn't get to stay
This isn't really got the property as I didn't get to stay because they overbooked themselves. However, they took full responsibility for the mistake, got me into another hotel without trouble. Jasmine and Taylor were very nice and helpful.
FIRST VRBO FLOP!
DUE TO A CHANGE IN OUR SCHEDULE I CALLED 1 WEEK IN ADVANCE TO CANCEL OUR LAST NIGHT AT THE HOTEL . THIS FELL UNDER THE CANCELLATION POLICY. FOLLOWING MY 20 MIN. CONVERSATION WITH THE "3RD PARTY" FOR THE RENTAL I THOUGHT THE CANCELLATION WAS COMPLETE. ARRIVED AT THE HOTEL AND NO CANCELLATION HAD TAKEN PLACE. SPENT ALMOST 2 HOURS ON THE PHONE WITH THE 3RD PARTY AND THEY COULD NOT EVEN FIND OUR ORIGINAL RESERVATION. DUE TO NOT WANTING TO PAY THE 2ND NIGHT WE COULD NOT CHECK IN. TIRED FROM A 4 HOUR RACE AND FULL OF MUD....WE NEEDED A SHOWER BAD. THE HOTEL STUNK OF STRONG PERFUME WHICH TRIGERRED A MIGRAINE. THE STAFF WAS INCOMPETENT AND WE HAD TO WAIT LONGER FOR THE MANAGER, WHO HAD BEEN HELPING US, TAKE HIS CIGARETTE BREAK. NOT A SMART MOVE. THE OPTION WAS GIVEN TO JUST CHECK IN AND HANDLE IT WITH THE 3RD. PARTY ON THE NEXT DAY. WE DID. TIRED AND PISSED OFF THEY CONTINUED TO SELL THEIR CONDO GIG. BIG FAT NO AND UP TO OUR PATHETIC ROOM. IT WAS A STUDIO WITH NOT EVEN A REAL BED. A COUCH PULL OUT. SERIOUSLY. FOLLOWING DAY REACHED THE 3RD PARTY AND THEY HANDLED EVERYTHING...YEA JESUS! CHECKED OUT AND WILL NEVER BE BACK THERE AGAIN!!!!!!! DON'T GO THERE .