Royal American Beach Getaways Reservations Department
Reglas de la propiedad
No se permiten fiestas o eventos
No se permite fumar
No se aceptan mascotas
Se aceptan niños
Edad mínima del huésped principal:25
Número máximo de personas:9 (hasta 9 adultos)
The property had gorgeous views and the staff was amazing however the unit was not very clean. In fact the first day was wasted cleaning the condo. There was dog hair on much of the furniture too and that was unpleasant. Also, the couch, kitchen appliances, kitchen counters all need quite a bit of TLC not to mention the furniture on the balcony with the old mismatch pillows. We enjoyed our stay. It was roomy and the views are the big winner. The bedroom furniture was really nice but the TV in the shared space is small and there was NO TV IN THE CHILDRENS ROOM!!! That was an awful oversight by the owner. Again great views AMAZING staff but needs immediate TLC. The views are worth it though!!!
We are sorry to hear of the issues you experienced during your stay. I have passed this review to our housekeeping manager so we can make sure we are addressing these issues for future stays. I will also be sure to pass this along to our Owner services team so they look into getting a TV in the bedroom.
We would love to see you again for your next vacation.
Very nice condo , but not clean
The condo and property is nice . It's located in the heart of everything you want to do. The condo itself was dirty ! With no one to clean it. Mold in shower curtains , Sand in the sheets of the twin bed with black hair . That tells me they weren't washed . The washing machine is messed up .Keeps filling up with water . When we got their at 2am their was no one had been to the beach . Sand all in the floor , our feet was sandy and dirty from having our shoes off .. That tells me the floors wasn't mopped .. We had just got their . I would stay in that area . But not at this condo again . Only one parking pass for a 3 bedroom unit . Only 8 armbands in envelope and it stated 9 which were not. Hope I'm not charged for the 9th one that wasn't their ...
I was sorry to learn that your stay with Royal American Beach Getaways did not meet your expectations, but glad you brought these to our attention. We could have taken care of these issues for you while you were here. We have since fixed the issue with the washing machine. You didn't get charged for any extra wristbands. I do apologize that you didn't have 9 in the pack. We will work on that for our guests in the future.
We are always striving to improve our service and product, and guest feedback helps us to do that.
Thank you for your business.
We had remote check in which was nice to not have to stop at a rental office first but it was stated the wrist bands and parking passes would be in the room and they were not so we had to spend a good amount of time trying to track someone down and then go and get them which took away from the start of our vacation. Then the floor was so dirty it made our feet black and there was broken glass found under the table so definitely would not recommend walking around in there without shoes. The offerings in the kitchen were lacking; not even a sheet pan to reheat things in the oven. The toilet broke the first night and then washer didn’t work either. Overall, the place is outdated and very poorly maintained. Would definitely NOT stay here again. Location was good and that was about it.
I was sorry to learn that your recent stay with Royal American Beach Getaways did not meet your expectations, but glad that you brought these issues to our attention. We are always striving to improve our service and product, and guest feedback helps us to do that. We take guest’s comments seriously.
Again, I apologize for your negative experience you had during your stay.
Thank you for your business.
This condo was convenient and comfortable for the whole family!
Thank you for your feedback. We appreciate you staying with us. We look forward to your next vacation with us.
Nice clean facility and well taken care of
Thank you for your feedback. We appreciate your business and look forward to your next stay with us.
This condo is beautiful and everything that the add said it was. The facility is very clean and the people are extremely nice. The only detail that was left out was that if you need more than one parking pass there is a charge for the additional pass. The staff explained this to me and were very nice. I would advise anyone wanting to get away with their family to go here. Tammy Moyers
Thank you for your feedback. We appreciate your business. We have updated our contract to word the parking pass policy more clearly.